Installation Navigator - Fleet Tech Projects

GPS Insight, LLC; Scottsdale (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Full Health Benefits (Health, Vision, 

Dental)

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Parental leave

Tuition reimbursement

Job summary

GPS Insight is seeking an Installation Coordinator to own end-to-end customer installation experiences for multi-brand GPS tracking and camera solutions. You will manage third-party vendors and internal teams to ensure on‑time, on‑budget deployments and an excellent customer installation experience.

This high‑visibility, cross‑functional role collaborates with Technical Support, Account Management, Accounting, and Fulfillment. If you solve problems and keep projects moving, this is for you.

Qualifications

• 1+ year of experience in project-based coordination, implementation, or technical support.
• Working knowledge of 12–24VDC electrical systems with a genuine interest in software and technology.
• Proven ability to manage multiple concurrent projects under deadline pressure.
• Experience with a CRM platform; proficiency in Microsoft Office.
• Strong analytical and problem-solving skills with a bias toward action.
• Excellent written and verbal communication, you make complex things simple and keep everyone aligned.
• A client-first mindset backed by real follow-through.

Responsibilities

• Manage the full installation lifecycle from intake through scheduling, installation oversight, reporting verification, and final installation invoicing.
• Evaluate and select the best-fit third-party installation vendor based on customer location and technical requirements.
• Coordinate scheduling and serve as the primary point of contact between customers and vendor technicians during installation appointments.
• Actively monitor a portfolio of 75–100 projects per month, maintaining strict adherence to procedural timelines.
• Identify and escrow hardware, billing, or device configuration discrepancies to the Implementation Management Team or Technical Support as appropriate.
• Maintain detailed, accurate internal records and case documentation throughout every project.
• Deliver fast, precise resolutions to customer escalations with a focus on satisfaction and retention.
• Contribute to continuous improvement by surfacing feedback that drives better systems, workflows, and client outcomes.

Skills

Project coordination

Written and verbal communication

Problem-solving

Analytical skills

Client-first mindset

Multitasking under deadlines

Technical support

Tools

CRM platform

Microsoft Office

Job description

GPS Insight is seeking an Installation Coordinator to own end-to-end customer installation experiences for multi-brand GPS tracking and camera solutions. You will manage third-party vendors and internal teams to ensure on‑time, on‑budget deployments and an excellent customer installation experience.

This high‑visibility, cross‑functional role collaborates with Technical Support, Account Management, Accounting, and Fulfillment. If you solve problems and keep projects moving, this is for you.