Installation Engineer - Linear Accelerators - Western Region - Field/Travel

Siemens Healthineers AG; Overland Park (KS); On-site; USD 53,000 - 72,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Siemens Healthineers in Overland Park, KS, is seeking an on-site field service professional to install and service imaging and therapy systems. You will diagnose, repair, and train customers while ensuring safety and compliance across equipment and software.

The role requires travel, strong technical knowledge of electronic/electro-mechanical systems, and excellent communication with customers. Base pay ranges with a company vehicle is provided.

Qualifications

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server
• Knowledge of and professional technical experience with PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken

Responsibilities

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Skills

Installation

Troubleshooting

Customer liaison

Electrical/mechanical

Networking basics

Documentation

Safety compliance

Travel willingness

Education

High School Diploma

2-4 years related experience

Associates or Bachelor's preferred

Tools

Test Equipment

PC-based systems

Networking basics

RF energy devices

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This posting is intended to build a pipeline of qualified candidates for future openings. Applying does not guarantee immediate placement but ensures consideration as opportunities become available.

Locations include: California, Oregon, Washington, Idaho, Montanna, Nevada, Utah, Arizona, Colorado, Wyoming, New Mexico, Texas, Oklahoma, Kansas, Arkansas, Missouri, Nebraska, South Dakota, North Dakota, Hawaii, British Columbia, Alberta, Saskatchewan, Manitoba

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

What You Will Do

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking Installs and upgrades. This includes support of a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

What You Will Have

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server
• Knowledge of and professional technical experience with PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken

What Will Set You Apart

• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques
• Basic computer usage and debugging skills
• Basic understanding of imaging systems
• Desire to build a career and develop robust skill sets

Ability to TRAVEL for 10 Days and then have 4 days off throughout the year. Overtime and Shift Diff provided

Company vehicle provided - Can be used for Personal Use: This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

The Base Pay Range For This Position Is

$52,720 - $72,490 plus Differential/Overtime

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affi… encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control:

A successful candidate must be able to work with controlled technology in accordance with US export control law. “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.