Installation Coordinator

Sharp Electronics Corporation (US); Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare plans

401k plan with company match

Employee assistance program

Wellness program

Job summary

Sharp Business Systems in Charlotte, NC, is seeking an Installation Coordinator to plan, coordinate, and oversee the delivery, installation, network connectivity, and customer onboarding of office technology equipment, including MFPs, copiers, and printers.

You will serve as the central point of contact between customers, Sales, Service, IT, and Operations to ensure installations are on time and delivered with a best-in-class customer experience.

Qualifications

• Minimum of 2 years in customer service, project coordination, logistics, dispatching, or office technology administration.
• Copier, printer, managed print, or office technology industry experience strongly preferred.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Coordinate all aspects of equipment delivery and installation for new, replacement, and upgraded copier and printer systems.
• Schedule installations with customers, delivery personnel, service technicians, network analysts, and other internal departments.
• Confirm installation dates, site readiness requirements, network information, and customer expectations prior to installation.
• Ensure all equipment, accessories, software, and service resources are available before scheduled installations.
• Monitor installation timelines and proactively communicate any delays or schedule changes.
• Serve as the primary customer contact from order submission through installation completion.
• Communicate delivery schedules, installation requirements, and implementation updates.
• Coordinate customer training schedules and onboarding activities when required.
• Conduct post-installation follow-up calls to confirm customer satisfaction and resolve outstanding issues.

Skills

Customer service

Project coordination

Logistics

Dispatching

Office tech admin

Copier industry

Job description

Charlotte, North Carolina, United States

Overview

The Installation Coordinator is responsible for planning, coordinating, and overseeing the successful delivery, installation, network connectivity, and customer onboarding of office technology equipment, including multifunction printers (MFPs), copiers, printers, production devices, and related software solutions. Acting as the central point of communication between customers, Sales, Service, IT, and Operations, this role ensures installations are completed on time, accurately, and with best-in-class customer experience.

Responsibilities

• Coordinate all aspects of equipment delivery and installation for new, replacement, and upgraded copier and printer systems.
• Schedule installations with customers, delivery personnel, service technicians, network analysts, and other internal departments.
• Confirm installation dates, site readiness requirements, network information, and customer expectations prior to installation.
• Ensure all equipment, accessories, software, and service resources are available before scheduled installations.
• Monitor installation timelines and proactively communicate any delays or schedule changes.

Customer Communication

• Serve as the primary customer contact from order submission through installation completion.
• Communicate delivery schedules, installation requirements, and implementation updates.
• Coordinate customer training schedules and onboarding activities when required.
• Conduct post-installation follow-up calls to confirm customer satisfaction and resolve outstanding issues.

Position Specifications

• Minimum of 2 years of experience in customer service, project coordination, logistics, dispatching, or office technology administration.
• Copier, printer, managed print, or office technology industry experience strongly preferred.
• Excellent communication, organizational, and customer service skills.

About Us: Sharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement

$1 - $1 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.

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As part of our recruitment process, Sharp Electronics may use automated tools, including artificial intelligence, to assist in the recruiting process. These tools are used to support, and not replace, human decision-making. We are committed to fair and equitable hiring practices, and all hiring decisions are made or reviewed by qualified personnel.