Install Services Coordinator

BI Incorporated; Fairbanks (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a field install/service technician to install, service, and remove electronic monitoring equipment at client sites, offices, and facilities in a defined territory. You will troubleshoot problems, maintain inventory, train agency staff, and build relationships with contracting agencies while delivering reports to the Install Services Manager.

The role requires a High School diploma or GED, valid driver's license, and the ability to travel locally; experience in

Qualifications

• High School Diploma or GED required.
• Six (6) months' experience in the military, or a security or law enforcement field preferred.
• Valid driver's license and ability to safely operate a motor vehicle.
• Work experience in the Corrections Industry preferred.
• Sales experience preferred.
• Knowledge of electronic monitoring field equipment.
• Ability to understand EM messages and daily summary reports.
• Effective verbal and written communication skills.
• Proficient presentation skills.
• Ability to organize and manage inventory.
• Ability to work independently with minimal supervision.

Responsibilities

• Installs and removes EM equipment in contracting agency offices, client residences or other locations, such as workplaces and jails, in accordance with contractual guidelines.
• Troubleshoots equipment problems in client residences, or other locations, such as workplaces, agency offices and jails, or via telephone to ensure proper operation.
• Maintains adequate inventory of equipment and supplies in order to service contracts within a specific area.
• Performs equipment inspections to identify damage or malfunction.
• Cleans field equipment.
• Tests equipment in accordance with quality assurance standards.
• Performs routine equipment maintenance.
• Identifies areas of potential business growth and communicates to Manager, Install Services.
• Provides regular reports to Manager, Install Services on installer activities within a specified area.
• Trains new contracting agency officers on company equipment, policies and procedures as requested

Skills

Verbal communication

Written communication

Presentation skills

Inventory management

Independent work

Computer skills

Driver's license

Education

High School Diploma or GED

Tools

EM field equipment

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• * Paid Time Off
• * Paid Holidays
• * 401(k) Matching
• * Health Insurance
• * Vision Insurance
• * Life Insurance
• * Health Savings Account
• * Tuition Reimbursement
• * Employee Discount
• * Reduced Tuition Rates
• * Disability Insurance
• * Employee Assistance Program
• * 401(k)
• * Pet Insurance
• * Dental Insurance
• * Paid Training
• * Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications

Minimum Requirements

• High School Diploma or GED required.
• Six (6) months' experience in the military, or a security or law enforcement field preferred.
• Valid driver's license and have the ability to safely operate a motor vehicle.
• Work experience in the Corrections Industry preferred.
• Sales experience preferred.
• Knowledge of electronic monitoring field equipment.
• Ability to understand EM messages and daily summary reports.
• Effective verbal and written communication skills.
• Proficient presentation skills.
• Ability to organize and manage inventory.
• Ability to work independently with minimal supervision.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions:

Encountered on a regular basis as part of the work this job performs.

• Extensive or local travel required.
• Installations and general fieldwork may require entering possible unstable or hostile environments.
• Ability to climb stairs to deliver and install EM equipment.

BI Incorporated

Responsibilities

Summary

Installs, services and removes electronic monitoring (EM) equipment in clients' residences and other locations as necessary. Troubleshoots equipment problems and performs routine cleaning and equipment maintenance. Maintains sufficient inventory levels to service specific contracts. Provides information to contracting agencies regarding work performed, problems and concerns, as requested.

Primary Duties and Responsibilities

• Installs and removes EM equipment in contracting agency offices, client residences or other locations, such as workplaces and jails, in accordance with contractual guidelines.
• Troubleshoots equipment problems in client residences, or other locations, such as workplaces, agency offices and jails, or via telephone to ensure proper operation.
• Maintains adequate inventory of equipment and supplies in order to service contracts within a specific area.
• Performs equipment inspections to identify damage or malfunction.
• Cleans field equipment.
• Tests equipment in accordance with quality assurance standards.
• Performs routine equipment maintenance.
• Identifies areas of potential business growth and communicates to Manager, Install Services.
• Provides regular reports to Manager, Install Services on installer activities within a specified area.
• Trains new contracting agency officers on company equipment, policies and procedures as requested
• Visits local prisons and other correctional facilities regularly to collect unused equipment.
• Builds relationships with contracting agency contacts to promote Company products and services.
• Performs data entry via the internet to enroll new clients or update existing clients' information for all Company products and services
• Assists in recovering equipment to minimize loss.
• Ensures calibrations are kept up to date if alcohol devices are utilized by the contract.
• Performs other duties as assigned.