Install Base Account Executive 2 SMB

UKG; Olympia (WA); Sur place; USD 86 000 - 105 000; Plein temps

Résumé du poste

UKG is seeking a dynamic Install Base Account Executive to drive sales in healthcare accounts with 75-500 employees. You will upsell and cross-sell modules, build strategic campaigns, and maintain relationships with key decision-makers to grow bookings.

You’ll collaborate with internal teams, monitor account health, and ensure customer satisfaction through regular business reviews and events, while keeping Salesforce data accurate and up-to-date.

Qualifications

• 2+ years of experience in account management, sales, customer success, ERM, or related field with ability to meet or exceed quotas.
• OR 1+ years of experience in customer relations and/or B2B sales selling products/services to a broad customer base.
• Minimum of 1 year of experience in technology/software industries.

Responsabilités

• Establish and maintain positive customer relationships via regular online interactions.
• Develop industry expertise to advise on best practices and service expansion.
• Create and run strategic sales campaigns to drive pipeline and bookings.
• Identify opportunities and develop proposals for HCM and Payroll solutions.
• Maintain product knowledge and present updates to end users.
• Create Annual Account Plans and Relationship Maps with internal teams.
• Build relations with decision-makers across accounts via executives and meetings.
• Ensure positive experiences via ongoing relationships and annual business reviews.
• Drive events attendance by coordinating with Field Marketing and Customer Marketing.
• Monitor account health, identify risks, and collaborate on Save Plans.
• Keep Salesforce contacts accurate and maintain a rolling 4-quarter pipeline; respond to MQLs within 24 hours.

Connaissances

Account management

Sales

Customer success

Technology/software experience

Outils

Salesforce

Description du poste

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

We are seeking a dynamic and strategic Install Base Account Executive to join our team. This Account Executive will be focused on selling into healthcare accounts with 75-500 employees.

In this role, you will work closely with our customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system.

Key Responsibilities

• Customer Relationship Management: Establish and maintain positive relationships with customers through regular online face-to-face interactions.
• Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.
• Sales Campaigns: Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
• Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
• Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
• Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
• Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
• Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
• Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
• Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
• Data Management: Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.

Qualifications

• 2+ years of successful experience in account management, sales, customer success, ERM, or a related field, with a demonstrated ability to meet or exceed sales quotas.
• OR 1+ years of experience in customer relations and/or business-to-business sales experience selling products and/or providing service to a broad customer/prospect base.
• Minimum of 1 year of experience in the technology/software industries.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] .

The base salary for this position is $95000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.