Insomniac - Seasonal Box Office Attendant (Multiple Cities)

Live Nation Entertainment; Las Vegas (NV); On-site; USD 23,000 - 26,000; Full time

Job summary

Insomniac is seeking a Box Office Attendant to deliver high-level customer service for ticketing at the box office and resolve ticketing questions or issues.

Position requires strong communication and computer skills, with the ability to manage will-call orders and handle cash/credit card transactions in a busy festival environment.

Qualifications

• Sales and customer service experience is preferred.
• Must be comfortable using a computer.
• Interact professionally with all levels of individuals and de-escalate situations when needed.

Responsibilities

• Actively participate in training for the Front Gate box office system to assist patrons with ticket orders.
• Identify will-call orders by verifying name, email, and credit card to distribute tickets properly.
• Resolve scanning issues at the gate in a timely and courteous manner.
• Accurately process cash and credit card transactions with Front Gate POS system.
• Report to Box Office Management and maintain a professional, upbeat attitude in a fast-paced environment.
• Provide correct event information and assist attendees with questions.

Skills

Sales

Customer service

Computer skills

De-escalation

Job description

WHO ARE YOU?

Do you enjoy dance music? Do you excel at box office sales and support? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Is this you? Read on…

Job Summary

Do you enjoy dance music? Do you excel at box office sales and support? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love for box office support. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.

HIRING IN:

Denver, San Francisco, Scottsdale, and Seattle

Please note: Travel and lodging expenses are not provided for this position.

Responsibilities

• Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.


• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information including the customer’s name, email and credit card in order to distribute tickets to patron’s properly.


• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.


• Accurately administer cash and credit card transactions with Front Gate POS system.


• Contact supervisor for unanswered questions


• Maintain a professional, upbeat attitude and smile at all times in a fast paced environment


• Keep area clean and organized


• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event


• Take extraordinary initiative when answering attendee’s questions


• Treat all attendees with equal respect and sincerity


• Understand evacuation procedures and safe refuge locations prior to the opening of each show


• Report to Box Office Management

Qualifications

• Sales and customer service-related work experience is preferred


• Must feel comfortable with using a computer


• Interact professionally with all levels of individuals in a courteous manner


• Must be able to professionally interact with all levels of individuals in a courteous manner, and to de-escalate situations before they become unpleasant.


• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.


• Employee must maintain and carry a valid driver's license at all times

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments


• May work in drastic temperature climates


• Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $16.50-$19.00

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.