Inside Technical Sales (48042)

Paycom; Bolingbrook, City of Pewaukee (IL, WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Paid parental leave

Employee Assistance Program (EAP)

Job summary

RitterTech in Bolingbrook, IL is seeking an Inside Sales Representative to partner with outside sales teams and manage complex customer accounts. In this role, you'll handle quotes, order processing, and technical consultations for fluid power systems.

Applicants should have 3+ years of experience in sales or technical service, be organized, and possess strong communication skills. Benefit offerings include comprehensive health coverage and a generous PTO policy.

Qualifications

• 3+ years of experience in inside sales, account management, or technical customer service.
• Able to manage multiple accounts accurately.
• Strong technical consultation skills on fluid power systems.

Responsibilities

• Serve as the inside technical partner for complex accounts.
• Manage inbound and outbound customer communication promptly.
• Process quotes and orders accurately and efficiently.
• Forecast inventory purchases based on customer demand.

Skills

Technical customer service

Microsoft Office proficiency

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

ERP platforms

Job description

Inside Sales Representative — Fluid Power & Industrial Distribution

Job Location: Pewaukee, WI 53072 – Position Type: Full Time.

RitterTech, an MCE Company

At RitterTech, our Inside Sales Representatives are critical partners for our most demanding customers. Based out of our Bolingbrook, IL location, you will work side by side with our outside sales team handling everything from quotes and order processing to technical consultation, inventory forecasting, and vendor managed inventory reviews. You will be the person customers trust to know their account, anticipate their needs, and get it done, backed by one of Parker Hannifin's largest distributors in the U.S. and the full resources of MCE.

If you are organized, technically curious, and thrive in a fast-paced environment where the work is never the same twice, this is a role you can build a career in.

Benefits

• Medical, dental, and vision coverage.
• Company‑paid life, AD&D, and short‑ and long‑term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement — we invest in your development.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.

Responsibilities

Own Your Accounts

• Serve as the inside technical partner for a dedicated set of complex accounts, understanding their unique requirements and ensuring every order, quote, and delivery meets expectations.
• Manage inbound and outbound customer communication promptly and professionally, building trust through consistent and reliable service.
• Partner with the outside sales team to support long‑term account planning, forecasting, and growth strategies.

Drive the Technical Sales Process

• Process quotes and orders accurately and efficiently, with a sharp eye for customer‑specific requirements and configurations.
• Provide technical consultation to customers on fluid power systems, hydraulic and pneumatic components, and related solutions.
• Monitor open orders for on‑time delivery against customer commitments, flagging issues proactively before they escalate.
• Engage with RitterTech's engineering and application teams as needed on complex or custom requirements.

Manage Inventory and Forecasting

• Forecast inventory purchases based on customer demand patterns to ensure product availability and minimize lead‑time surprises.
• Conduct Vendor Managed Inventory (VMI) reviews for assigned accounts to keep stock levels optimized and replenishment on track.
• Maintain accurate records in CRM and ERP systems, keeping account activity, order status, and customer details current.

Qualifications

Must Have

• 3+ years of inside sales, account management, or technical customer service experience.
• Strong proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
• Organized and detail‑oriented, able to manage multiple complex accounts simultaneously without losing accuracy.
• Clear, professional communicator who can build rapport quickly and navigate customer challenges calmly.
• High school diploma or equivalent; relevant experience is what matters most.

Nice to Have

• Knowledge of fluid power systems, hydraulics, pneumatics, or related components.
• Fluid power systems training or certifications.
• 5+ years of customer success or technical inside sales experience.
• Familiarity with the MRO (maintenance, repair, and operations) industry.
• Bachelor's degree in business, engineering, or a related field.

Equal Opportunity Statement

RitterTech and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.