Inside Salesperson I - Charlotte, NC

AMI Metals; Charlotte (NC); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Reliance, Inc. in Charlotte, NC is seeking an entry-level Inside Sales professional to promote and develop leads, handle customer inquiries by phone and email, and support account growth in a busy industrial market.

You will serve as the primary contact for customers, build relationships, and help identify opportunities while learning our product line and sales processes. This role emphasizes strong communication, time management, and teamwork in a collaborative environment.

Formación

• 0-2 years relevant sales experience.
• High School diploma/GED required; Bachelor’s degree preferred.
• Knowledge of selling principles, customer service, and product promotion.
• Understanding of metals industry advantageous.
• Strong time management and multitasking abilities.
• Excellent communication and listening skills.
• Proficiency with Microsoft Office and basic computer skills.

Responsabilidades

• Sell products to business and industrial establishments.
• Serve as primary contact for customers and maintain relationships.
• Manage assigned customer accounts and grow opportunities.
• Assess buying potential and develop sales strategies.
• Develop new prospects and identify leads to increase sales.
• Partner with customers to identify needs and provide solutions.
• Maintain customer records in automated systems.
• Communicate product features based on capabilities and limitations.
• Respond to questions on products, prices, availability, and uses.
• Develop and maintain relationships, resolve complaints, ensure satisfaction.
• Monitor customer satisfaction regarding quality and delivery.
• Solicit feedback to improve operations and product offerings.
• Prepare quotations and provide to customers.
• Negotiate pricing/terms within guidelines and approvals.
• Follow up on quotes and ensure timely execution of agreements.
• Keep operations informed to fulfill terms.

Conocimientos

Sales skills

Customer service

Time management

Communication

Analytical thinking

Microsoft Office

Problem solving

Educación

High School diploma/GED

Bachelor’s degree preferred

Herramientas

Microsoft Office

Descripción del empleo

Job Summary

This job is entry level in the Inside Sales job family (Department), which covers positions the duties of which are to perform or supervise work involved in promoting and maintaining sales by originating and developing leads and performing sales remotely, over the phone or email. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Phoenix products.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

• Responsible for selling products for distribution to business and industrial establishments.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
• Assesses and maximizes the buying potential, profitability, and product/service requirements of customers through creation of a sales strategy and action plan.
• Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Maintains customer records using appropriate automated systems.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers' questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction in regard to quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
• Follows up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
• Acquires and regularly updates general knowledge of the metals industry, including potential customers and
• competitors, as well as business trends through trade association events and industry publications.
• Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
• Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
• Responsible for adhering to safety processes and protocols.

Required Skills

• 0-2 years of experience relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• High School diploma/GED required, Bachelor’s degree preferred.
• Knowledge of principles and methods for showing, promoting, and selling products or services preferred.
• Knowledge of principles and processes for providing customer service preferred.
• Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material preferred.
• Knowledge of the metals industry preferred.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
• Excellent oral and written communication skills required.
• Excellent listening skills required.
• Strong analytical and problem-solving skills required.
• Ability to apply mathematical concepts to practical situations required.
• Ability to initiate and maintain cooperative relationships with co-workers and customers required.
• Strong computer proficiency and working knowledge of Microsoft applications required.