Inside Sales Trainee

Earle M. Jorgensen Company; Hayward (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401(k) match up to 4%

Life and AD&D insurance

EAP program

PTO and holidays

Flexible Spending Accounts

Wellness incentives

Employee discount program

Community engagement

Job summary

EMJ is seeking a motivated Inside Sales Trainee to join our team. This full-time program provides hands-on training in customer accounts, quotes, orders, and product support within the metals industry.

Upon successful completion, trainees may transition into an Inside Sales Representative role, supported by a comprehensive incentive program and ongoing professional development opportunities.

Qualifications

• 0-2 years of professional experience in sales, service, or office settings.
• High School diploma or GED; bachelor’s degree preferred.

Responsibilities

• Participate in a structured training program to learn inside sales processes and systems.
• Shadow experienced Inside Sales Representatives to manage customer accounts and respond to inquiries.
• Process quotes and orders accurately and communicate timely.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer issues with guidance from senior team members.
• Attend department meetings and training sessions to build product knowledge.

Skills

Excellent written and verbal comms

MS Office proficiency

Customer-focused

Strong work ethic

Time management

Organizational skills

Ability to learn sales systems

Education

High School diploma or GED

Bachelor's degree preferred

Tools

MS Office suite

Job description

Job Summary

Sales Trainee Department: Inside Sales Reports To: Inside Sales Manager / General Manager FLSA Status: Non-Exempt Type of Position: Full-Time / Regular Company Summary EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers. The Inside Sales Trainee position is designed to provide individuals with the training and experience needed to develop into a successful Inside Sales Representative. This full-time role includes structured, hands-on training and day-to-day involvement in sales activities. The trainee will learn to manage customer accounts, process quotes and orders, provide product support, and build a solid foundation in sales practices within the metals industry. Upon successful completion of the training period, the trainee may transition into an Inside Sales Representative role.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Physical Requirements

• Stand or Sit(Stationary position)
• Walk(Move, Traverse)
• Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Reaching
• Repetitive Motion
• Function in the Job
• Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Essential Job Duties

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Required Skills

• 0-2 years of professional experience, preferably in a sales, service, or office environment.
• High School diploma or GED required; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Strong interest in developing a career in sales.
• Proficiency in Microsoft Office and the ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Ability to work in a fast-paced team environment with multiple priorities.
• Customer-focused with a professional demeanor and strong work ethic.

Compensation Range

The anticipated compensation for this position is USD $28.84/Hr. - USD $28.84/Hr. depending on experience, qualifications, and location.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN