Inside Sales Support Representative - Inbound

IDEXX Laboratories, Inc; Portland (ME); Remote; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits Day-One

401k with 5% match

Employee stock program

Job summary

IDEXX Laboratories, Inc. is hiring Inside Sales Representatives to support veterinary clinics via inbound calls and emails about instrument consumables and services. You’ll focus on discovery, tailor IDEXX solutions, and deliver an exceptional customer experience in a fast-paced environment.

Training starts November 16, 2026. This remote, phone-based role offers an 8.5‑hour shift window (EST), hourly pay of $21 plus shift differential, annual bonus eligibility, and comprehensive benefits

Qualifications

• Sales, customer service and/or customer facing experience.
• Prior phone experience preferred.
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
• Capability to absorb and articulate technical information.
• Highly motivated and goal-oriented, while working collaboratively for team success.
• Strong organizational skills, especially in a multi-tasking environment.
• Ability to work both independently and as part of a team.
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
• Bachelor's degree in a business or scientific discipline is a plus.

Responsibilities

• Fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
• Establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.
• Answer questions regarding ordering, shipping inquiries and IDEXX online platforms.
• Use Salesforce.com to maintain accurate customer profiles and interactions.
• Provide an outstanding customer experience.
• Be part of a phone queue receiving inbound calls and emails; attend trainings, coaching sessions and development time.

Skills

Sales experience

Customer service

Phone experience

Written communication

Verbal communication

Interpersonal skills

Technical information absorption

Team collaboration

Microsoft Windows

Excel

Word

Outlook

Salesforce

Veterinary market knowledge

Education

Bachelor's degree in business or scientific discipline

Tools

Salesforce

Microsoft Windows

Excel

Word

Outlook

Job description

Our North America Inside Sales Team is hiring for Inside Sales Representatives! Our representatives support our veterinary customer base by receiving inbound calls and emails related to instrument consumables and supporting services. In this role you will serve the customers immediate need, uncover additional information and present relevant IDEXX differentiated solutions and services. Come support our mission of delivering a world class experience by supporting demand generation while inspiring customer loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.

This is a phone-based position. Your primary responsibility each day is to support customers' needs through the inbound phone queue. This isn't a basic order-entry role, this is so much more! While order processing is a small part of the role, the real focus is on having meaningful, discovery-based conversations with busy Veterinary clinics. You'll be required to ask open-ended questions that uncover needs, clarify concerns, and help guide the conversation toward the best differentiated solutions. Curiosity, active listening, and strong communication skills are critical to success in this consultative sales role.

The start of training for these openings will beNovember 16, 2026.

Why This Role Matters:

You directly impact customer success and business growth by helping veterinary practices adopt solutions that improve diagnostic efficiency and patient outcomes. Your work strengthens customer relationships and advances IDEXX's mission to support better animal health.

In the role of Inside Sales Representative:

• You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.

• You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services.

• You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms.

• You will use Salesforce.com to maintain accurate customer profiles and interactions.

• You will provide an outstanding customer experience.

• You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time.

What you need to succeed?

• Sales, customer service and/or customer facing experience.

• Prior phone experience preferred.

• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.

• Capability to absorb and articulate technical information.

• Highly motivated and goal-oriented, while working collaboratively for team success.

• Strong organizational skills, especially in a multi-tasking environment.

• Ability to work both independently and as part of a team.

• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).

• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.

• Bachelor's degree in a business or scientific discipline is a plus.

• The career progression within this team includes the opportunity to move into outbound inside sales positions. In an Outbound role you will dial out to customers, sharing marketing programs, new product information, and working to grow product utilization and revenue.

What you can expect from us:

• Hourly rate of $21/hr+ based on experience & shift-differential pay offered for later shifts

• Opportunity for annual cash bonus

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Schedule:

This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. A monthly Saturday shift (8:00 AM - 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.

Internet Requirements and Equipment:

*When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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