Inside Sales Support Rep

Home Depot; Pennsylvania; Hybrid; USD 33,000 - 37,000; Full time

Job summary

The Home Depot is seeking an Inside Sales Support Representative to back Outside Sales with consultative support, quotes, and orders across managed accounts. You will build strong relationships, resolve issues, and follow through on the project cycle with high organization and CRM and telephony system usage.

The role emphasizes growth of the customer portfolio and collaboration with cross-functional teams. Travel may be overnight 5% to 20% and applicants should be able to work onsite in a

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required.
• 1 year of work experience minimum; 2 years preferred.
• 1 year of leadership experience preferred.
• Knowledge of local building codes; Home Improvement specifics.
• Excellent written and verbal communication skills.
• Customer service or retail sales experience; home improvement trades specific.
• In-depth knowledge of retail systems: Showroom POS-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, Appliance Ordering System.

Responsibilities

• Support Outside Sales portfolio growth with accurate quotes, sourcing, and project ownership.
• Own high-volume quoting, pricing, availability, and issue resolution for managed accounts.
• Provide post-order follow up and ensure customer needs are met.

Skills

Customer service

Cross-functional collaboration

Communication

Negotiation

Project management

Retail/service experience

Growth mindset

Microsoft Office

PowerPoint

Team collaboration

Retail systems knowledge

Education

High school diploma or GED

Tools

Retail systems (POS, Order Up, etc.)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.

Key Responsibilities:

• 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
• 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process
• 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

Direct Manager/Direct Reports:

• This position reports to Supervisor

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• Previous customer service or retail sales experience; home improvement trades specific
• Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
• In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 2

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• 1

Certifications:

• None

Competencies:

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $24.00 - $27.00