INSIDE SALES SUPPORT REP

The Home Depot; East Windsor Hill (CT); On-site; USD 42,000 - 68,000; Full time

Job summary

The Home Depot is seeking an Inside Sales Support Representative (ISSR) to back Outside Sales through consultative support, precise quoting, and timely sales orders. You’ll build strong relationships across teams and use CRM and telephony tools to ensure complete project execution from start to finish.

Ideal candidates bring customer service experience, project coordination skills, and a solid grounding in sales processes.

Qualifications

• Proven ability to manage multiple projects and customer needs.
• Experience with CRM systems and telephony systems.
• Strong communication and negotiation skills.

Responsibilities

• Provide consultative support to Outside Sales, delivering accurate quotes and project ownership.
• Assist with quoting, pricing, availability, and issue resolution for high-volume needs.
• Handle issue resolution and post-sale follow-up throughout the project cycle.

Skills

Customer service

Project management

Negotiation

Retail sales experience

CRM systems

Telephony systems

Microsoft Office

PowerPoint

Education

High school diploma or GED

Tools

CRM systems

Telephony systems

Microsoft Office

PowerPoint

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with the Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.

Responsibilities

• 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
• ~25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
• ~25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

Travel Requirements

Typically requires overnight travel 5% to 20% of the time.

Skills & Technical Requirements

• Working knowledge of Microsoft Office Suite
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated project management skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Previous customer service or retail sales experience; Knowledge of local building codes; Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external
• In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Requirements

• Minimum Years of Work Experience:
• ~Preferred Years of Work Experience:
• ~Customer Focus

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: