Inside Sales Support Associate (Remote)

keystonetech; Tampa (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer-paid group life insurance

Short-term disability

401k plan with company match

Paid time off

Philanthropic opportunities

Job summary

Keystone Technologies is seeking an Inside Sales Support Associate to work with the Distributor Sales Team, nurture relationships with customers, and uphold the Light Made Easy promise. The role emphasizes sales analysis, outbound calls, pricing, and cross-functional liaison to keep the customer experience seamless.

Ideal candidates have a BA, 1–2 years in inside sales, strong communication, and CRM/Prophet 21 proficiency.

Qualifications

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1–2 years of sales experience in similar inside sales role.
• Outstanding customer service skills with rapid response times.
• Proficiency with CRM software and Prophet 21 preferred.
• Strong analytical and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to work time-sensitive tasks independently or in a team.

Responsibilities

• Sales analysis: analyze customer sales data to identify trends and opportunities with management.
• Outbound phone sales: initiate opportunities with existing and new customers via calls.
• Price quoting management: handle new price requests and CRM records.
• Liaise between Sales Agencies, Distributors & Territory Managers.
• Respond to email/phone questions about orders promptly.
• Follow up on samples and quotes in a timely manner per policy.
• Check order/stock availability and communicate with customers and stakeholders.
• Cross-reference other manufacturers’ part numbers to ensure accurate matching.

Skills

Customer service

Verbal communication

Sales experience

Teamwork

Organizational skills

Analytical thinking

Problem solving

Time management

Self-motivation

Education

Bachelor's in Business Administration or related field

Tools

CRM software

Prophet 21

Microsoft Office (Outlook, Excel, Teams)

Job description

Candidates residing within 50 miles of our office will be expected to work onsite Tuesday through Thursday as part of a hybrid schedule. Candidates residing outside of the 50-mile radius will be eligible for a remote position. If remote, thisposition would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.

Must have lighting/electrical industry experience to be considered.*

About Keystone Technologies:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy".

Who We Are:

We’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.

Our Core Values

• Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.

• Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.

• Do Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.

• Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.

• Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.

What we offer:

• medical
• dental
• vision
• voluntary life insurance
• employer-paid group life insurance
• short-term disability
• a 401k plan with company match
• paid time off
• philanthropic opportunities

The Opportunity:

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Your Impact:

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management

• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

• Serve as liaison between our Sales Agencies, Distributors & Territory Managers

• Answer questions via email or phone regarding existing orders in a timely manner

• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies

• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

• Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

What you bring:

• Bachelor's in Business Administration or related field preferred

• Lighting industry experience and product knowledgerequired

• 1-2 years of sales experience in similar inside sales role

• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel

• Experience with CRM software and Prophet 21 preferred

• Strong analytical and problem-solving skills

• Demonstrated exceptional organizational skills and attention to detail

• Ability to perform time-sensitive work environment

• Comfortable with phone interaction with very good verbal communication skills

• Work well independently or on a team

• Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.