Inside Sales /Showroom Rep

MSI; Hayward (CA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical, Dental, and Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Tuition Reimbursement

Charitable donation matching

Tutoring for employees' dependents

Job summary

MSI, founded in 1975 and headquartered in Orange, California, seeks an inside sales associate. You will engage contractors, builders, and developers, drive outbound calls, and expand MSI's market share by acquiring new accounts.

The role emphasizes showroom leadership and exceptional customer service to convert inquiries into sales. This full-time position offers hourly pay with overtime and bonuses, plus benefits.

Qualifications

• Must have retail sales experience in the industry.
• Able to offer solutions that meet customer needs.
• Strong customer service skills.
• Quick learner with MSI product knowledge.
• Excellent spoken and written English.
• Strong organizational skills.
• Experience using PCs and navigating multi-window environments.
• Available to work on Saturdays.
• 2 years of related industry experience preferred.
• Knowledge of tile/stone is a plus.
• Ability to work independently or as part of a team.
• Strong problem-solving ability and resilience.

Responsibilities

• Deliver an exceptional showroom experience by engaging customers, offering design inspiration, and addressing inquiries.
• Qualify walk-in customers to understand project scope and recommend MSI materials.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and strong service.
• Follow up with trade customers to close sales and address quotes.
• Gain comprehensive MSI product knowledge within the showroom.
• Keep showroom displays updated and materials ready for customers.

Skills

Customer service

Communication

Problem solving

Resilience

Teamwork

Quick learner

Education

High School Diploma

Tools

Windows PCs

Job description

Summary

As an inside sales associate, you will actively reach out to contractors, builders, and developers to promote our products and services. You will engage in outbound calls, build relationships, and encourage potential clients to visit the branch for consultations and to explore our product offerings. Your efforts will focus on acquiring new accounts and expanding our market presence. The primary responsibility is to seek out and capture new market share.

Work Hours

Monday to Friday from 08:00 AM to 05:30 PM, 4 Saturday(s) a month from 09:00 AM to 01:00 PM

Seniority Level

Associate

Employment Type

Full-time

Compensation

This hourly, non-exempt position pays from $22 to $25 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $55,000 and $80,000 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities

• Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
• Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
• Acquire new contractors/clients for MSI.
• Maintain client relationships through follow-ups and outstanding customer service.
• Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
• Gain comprehensive knowledge of MSI products within the showroom.
• Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
• Perform additional duties as assigned.

Additionally, the candidate must meet the following Education and/or Experience requirements

• Previous retail sales experience in the industry is required.
• Ability to offer solutions that meet customer needs.
• Strong customer service skills.
• Quick learner with the ability to understand MSI products.
• Excellent oral and written communication skills in English.
• Strong organizational skills.
• Experience using PCs and navigating multi-window environments.
• Availability to work on Saturdays.
• High School Diploma required.
• 2 years of related industry experience preferred.
• Knowledge of tile/stone is a plus.
• Ability to work independently or as part of a team.
• Problem-solving skills.
• Resilience in handling customer rejections.

This Role Has The Following Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

#2025MSI