Inside Sales & Service Representative

TieTalent; Town of Texas (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and parental leave

401(k) retirement plan with company contributions

Tuition benefits

Profit-sharing program

Job summary

A leading company in wholesale distribution is seeking an Inside Sales & Service Representative. In this role, you will provide excellent customer service, meet sales targets, and support customers while working closely with the Profit Center team. Ideal candidates have experience in inside sales or customer service and strong product knowledge.

Qualifications

• At least 1 year of experience in customer service or inside sales; contractor sales preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to build relationships and trust with customers.

Responsibilities

• Meet or exceed sales targets established by your Manager.
• Accurately process sales orders and assist customers at the Profit Center.
• Identify opportunities for value-added services.

Skills

Customer service

Communication

Sales planning

Data analysis

Product knowledge

Tools

Microsoft Office

Job description

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is based on principles of "Service, Integrity, Reliability," and building relationships of trust and support with teammates, customers, and suppliers. We attribute our success to our business philosophy and talented people, who give us our advantage and will guide us into the future.

Although Hajoca is large, we operate in a decentralized environment where each location, called a Profit Center (PC), is managed as if it were a small business. A typical PC includes a warehouse, counter, sales office, and sometimes a showroom, conducting business under unique trade names tailored to local markets.

Moore Supply Company, one of these trade names, is seeking an Inside Sales & Service Representative at their Corpus Christi, TX location.

Do you take pride in providing excellent customer service? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships? If so, we invite you to join us as an Inside Sales & Service Representative.

About the Role:

• Meet or exceed sales targets established by your Manager.
• Work with the Profit Center Manager to set revenue and margin goals.
• Accurately process sales orders and bids generated through telephone transactions.
• Assist customers picking up orders at the Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads to develop new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions, and manage material returns in accordance with company policies.
• Support counter and outside sales activities and other Profit Center functions.
• Communicate any changes in customer business that might affect credit risk to the Profit Center Manager and Credit Manager.
• Complete required safety and compliance training programs.
• Perform other duties as assigned by your supervisor and management.

About You:

• At least 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center is preferred.
• Ability to drive a vehicle over 10,000 lbs with a valid driver’s license and a suitable driving record.
• Pass a Department of Transportation physical exam before and during employment.
• Proficiency in Microsoft Office (Outlook, Word, Excel) for communication, sales planning, and data analysis.
• Outstanding customer service, communication, and listening skills.
• Product knowledge to answer customer questions and upsell or cross-sell.
• Ability to build relationships and trust with customers and vendors.
• Probing questions to understand customer needs and overcome objections.
• Ability to learn and operate order processing systems and warehouse equipment.
• Fluent in English; basic math skills.

Benefits:

We offer a competitive wage and profit-sharing program, along with full-time benefits including medical, dental, vision, prescriptions, accident and hospital insurance, life insurance, disability, pre-tax accounts, paid time off, parental leave, community service days, and more. Part-time benefits include a 401(k), company contributions, training programs, wellness initiatives, and tuition benefits.

Note: Benefits may vary for unionized or intern employees.

EEOC Statement:

Hajoca Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected categories. We provide reasonable accommodations for individuals with disabilities. Please inform us if you need assistance or accommodations during the application process.

Background Screening:

We are a drug-free workplace. Employment is contingent upon pre-employment drug testing and a criminal background check, as permitted by law.