Inside Sales & Service Representative

Hajoca Corporation; Sioux Falls (SD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit Sharing Program

Medical, dental, vision, and other | 4

Job summary

Hajoca Corporation in Sioux Falls, SD is seeking an Inside Sales & Service Representative to meet/exceed sales targets and process orders with a focus on providing outstanding customer service. You’ll work with the Profit Center Manager to drive revenue, assist customers at the counter, and support sales activities while upholding company policies.

This role requires 1 year of customer service or inside sales experience, a valid driver's license, and knowledge of products sold at the Profit

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Possess a proper and valid driver’s license.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Inside sales

Microsoft Office

Phone/Verbal communication

Upsell/Cross-sell

Relationship building

Driver's license

Job description

Overview

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Hajoca works in a decentralized environment where each location, called a Profit Center (PC), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center consists of a warehouse, counter, sales office, and sometimes a showroom. PCs conduct business under unique trade names and offer a customized approach that honors what is special about each local marketplace.

McDonald Supply is one of those trade names and is looking for an Inside Sales & Service Representative at their Sioux Falls, SD location. Pay for Inside Sales & Service Representative is between $40,000 and $60,000 per year at this location. If you take pride in providing an excellent customer experience, are outgoing, knowledgeable, and service-oriented, and want to close sales and build lasting relationships with new and existing customers, we’d like you to join our team as an Inside Sales & Service Representative.

About the Role:

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Possess a proper and valid driver’s license.
• Knowledge of products sold in the Profit Center preferred.

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Build positive working relationships and inspire teamwork with co-workers.

• Learn and operate the computer systems used to process orders.
• Learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Benefits

The benefits of working with us include a Profit-Sharing Program and a competitive starting wage. In addition to our compensation package, Hajoca offers:

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage; accident, hospital indemnity, and critical care coverage; life insurance and long-term disability; pre-tax accounts for healthcare, dependent care, and commuter benefits; paid vacation, holidays, and sick time; paid pregnancy and parental leave; paid day of community service.
• Full-time and part-time benefits: 401(k); retirement cash account with company contributions; targeted training programs; company wellness program; employee discounts; college tuition benefits.

*Note: Benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC and Background

EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.