Inside Sales & Service Representative

Rh Showroom; Altoona (PA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k)

Medical, dental, vision

Paid vacation and holidays

Employee discounts

Job summary

Hajoca Corporation, Altoona location, is hiring an Inside Sales & Service Representative. The role involves meeting sales targets, processing orders, and assisting customers who pick up orders. Strong communication, customer service, and product knowledge are essential to grow sales and become a trusted advisor.

Pay ranges $20–$25 per hour at this location, with full‑time benefits including health coverage, 401(k), vacation, and various pre‑tax accounts. Equal opportunity employer.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Strong communication and listening skills.
• Ability to upsell or cross-sell and build relationships with customers.

Responsibilities

• Meet or exceed sales targets set by the Manager.
• Process Sales Orders and Bids generated through telephone sales.
• Assist customers picking up orders at the Profit Center.
• Generate leads and develop new customers.
• Communicate changes in a customer’s business that may affect credit risk.
• Support Counter and Outside Sales activities as part of the Profit Center team.

Skills

Customer service

Inside sales

Communication

Prospecting

English proficiency

Tools

Microsoft Office

Job description

401 E Pleasant Valley Blvd, Altoona, PA 16602, USA

Job Description

Hajoca Corporation is one of the country’s largest privately‑held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is built on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. Hajoca is all about the people who give us our advantage and who will guide us successfully into the future.

Penstan Supply Altoona is one of those trade names and is looking for an Inside Sales & Service Representative at their Altoona, PA location.

Pay for Inside Sales & Service Representative is between $20 and $25 per hour at this location.

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service‑oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative.

About the Role

You will:

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value‑added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross‑sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value‑added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co‑workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material‑handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The Benefits of Working With Us

Our culture is well‑suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit‑Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full‑time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre‑tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to part‑time team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full‑time and part‑time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug‑free workplace. Employment is contingent upon pre‑employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.