Inside Sales Representative II

Supersod; Fort Worth (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Flexible paid time off

Comprehensive health plans (medical, d

Access to Employee Marketplace

Employer-sponsored discounts

Health and Wellness programs

Employee Assistance programs

Job summary

Supersod in Fort Worth, TX, seeks an Inside Service Representative II to build relationships with landscapers and residential customers and to grow sales of turfgrass products. You will explain product features, assist with selections, and process orders with accuracy.

As a full-time team member, you will balance cash, maintain inventory, and use the CRM to support customer relations while collaborating with store staff to deliver excellent service in all weather conditions.

Qualifications

• Customer-facing sales experience and strong oral and written communication skills.
• Ability to operate cash registers and handle basic math for change and refunds.
• Knowledge of turfgrass products and customer service policies is preferred.

Responsibilities

• Greets and assists customers at curbside, counter, and yard service areas.
• Recommends best grass types for customer projects and explains features/benefits.
• Processes orders using the Point of Sale system and balances cash at shift start/end.

Skills

Customer service

Verbal communication

Cash handling

Product knowledge

CRM software

Education

High school diploma

Business discipline background

Experience in turfgrass retail

Tools

POS system

CRM software

Job description

WHY JOIN SUPER-SOD?

At Super-Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!

WE PROUDLY OFFER:

Benefits are available to full-time employees working 30+ hours per week:

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
  • Hourly Benefits Overview
  • Salary Benefits Overview
• Access to Employee Marketplace
• Employer-sponsored discounts
• Health and Wellness programs
• Employee Assistance programs

Inside Service Representative II develops relationships and interacts face-to-face with new and existing customers (both landscapers and residential) to increase sales of products and/or services. This person also works with customers to highlight the features and benefits of Super-Sod products to achieve increased sales and profitability for our retail stores.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Greets and assists customers at curbside, counter, and yard service areas as needed.
2. Works with customers to recommend the best types of grasses for their projects.
3. Determines customers’ lawn care needs both in-person and over the phone.
4. Processes orders using Point of Sale system.
5. Maintains inventory of products.
6. Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift Works closely with Store Managers, Regional Management, Loaders and Administrative staff to provide optimal service internally and externally.
7. Communicates with Company Call Center and Service team members through digital internal communications boards.
8. Responsible for utilizing CRM to establish and maintain customer relations to achieve sales goals.
9. Communicates with members of other nodes to effectively support customer service and experience.
10. Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
11. Remains knowledgeable and up to date on changes and developments in the lawn and turf industry, as well as new products within the company.
12. Keeps management informed of all activity, including timely preparation of reports.
13. Reconciles daily sales records and transactions, and reports data through digital inventory tracker.
14. Reviews ISR cash balance and sales report to ensure proper recordkeeping; reports discrepancies to Assistant Store Manager or Store Manager immediately.
15. Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers
16. Required and responsible for completing equipment evaluation, training and certification.
17. Responsible for upholding a safe culture and work environment at the location.
18. Perform any other tasks assigned to support and improve the overall team operations.

Competencies

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer-related policies.

Supervisory Responsibility

This position requires no supervisory responsibility.

Work Environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, digital filing systems and payment processing machines. The employee will be expected to work outside in all weather conditions and must have suitable clothing. They must have the ability and willingness to work in adverse conditions, not just including extreme weather but enclosed spaces and heights up to 8 feet. The employee will be expected to work around and with machinery that distributes loud noises and exhaust. Personal Protective gear is provided by the employer. This position does require handling and operating of heavy equipment which may introduce a high risk to slips, trips and falls.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk, hear, lift, push, pull, stoop, or bend. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.This employee requires full range of motion of arms and legs and requires movement and use of limbs; thispositionrequires good manual dexterity and coordination. This position requires the ability to occasionally lift products and office supplies weighing up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours can change at the discretion of the Regional Manager, though typical hours of work are Monday through Friday, 6 a.m. to 5 p.m. Saturday work required as job duties demand (typically during harvesting season, March-November, from 7 a.m. to 12 p.m.).

Travel

This position requires little to no travel time.

Required Education and Experience

1. High school degree and business discipline.
2. Face-to-face / counter sales experience.
3. Experience with turfgrass sod and seed in a retail setting.
4. Sales and Customer Service experience.
5. Must be 18 years of age or older.
6. Pre-employment background check and drug screening required.

Preferred Education and Experience

1. Continued education in Marketing, Communication, or Business Management.
2. Additional education in turf management, horticulture, or similar field of study.
3. Bilingual skills in English / Spanish are a big plus.
4. Forklift and Loading experience is a plus.

Base Pay (Hourly):

• Retail Sales Base Rate average $16.00 – $20.00 per hour (based on experience and location)

Additional Compensation:

• Inside Sales Commission: Retail Sales positions are eligible for monthly commissions based on individual and team sales performance.
• Average commission earnings in retail sales roles range from $25 to $600 per month, depending on store traffic and sales conversion.
• Commission is uncapped and paid monthly.
• Commission details and goals are shared during onboarding and tracked through our internal sales system.
• Employees must maintain good standing and meet minimum sales thresholds to earn commissions.

Hourly Retail Sales Pay Range $20 – $24 USD

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.