Inside Sales Representative I

Super-Sod; Raleigh (NC); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive wages

Flexible PTO

Health & wellness plans

Job summary

Super-Sod is seeking an Inside Service Representative I to greet customers, process orders, and provide exceptional service for residential and professional landscaping customers. You will handle inquiries, assist with product availability and pricing, and help maintain a clean, welcoming storefront.

The role emphasizes strong communication, teamwork, and turfgrass knowledge, with full-time hours and potential Friday–Saturday adjustments depending on season.

Qualifications

• High school degree and business discipline.
• Customer service experience.
• Must be 18 years of age or older.
• Pre-employment background check and drug screening required.

Responsibilities

• Greets customers as they enter the Super-Sod stores.
• Operates curbside, counter sales and on the yard as needed.
• Collects information about customers’ lawn care needs and directs requests to turfgrass professionals.
• Processes orders using the Point of Sale system.
• Assists customers with questions on delivery, availability or price discrepancies.
• Balances cash register at start and end of shift and records sales.
• Works with Store Managers, Inside Sales Reps, and Loaders to ensure excellent service.

Skills

Customer service

Education

High school degree

Tools

Point of Sale (POS)

Job description

Why Join Super‑Sod?

At Super‑Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal‑Constitution. With a long‑standing tradition of excellence, we’re proud to continue growing strong!

We Proudly Offer:

Benefits are available to full‑time employees working 30+ hours per week:

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)

Are you a friendly, detail‑oriented person who loves helping others and thrives in a fast‑paced, hands‑on retail environment?

As an Inside Service Representative I at Super‑Sod, you’ll be the face of our brand, providing exceptional customer service to both residential and professional landscaping customers. From greeting walk‑ins to processing orders, assisting with product inquiries, and helping maintain a clean and welcoming storefront, you’ll play a vital role in ensuring every customer has a positive, helpful experience. If you’re a great communicator with a passion for customer care, this is your chance to grow with a team that values service, teamwork, and turfgrass expertise.

Essential Functions

• Greets customers as they enter the Super‑Sod stores.
• Operates curbside, counter sales and on the yard as needed.
• Collects information specific to the customers’ lawn care needs both in‑person and over the phone; directs request to appropriate turfgrass professional.
• Processes orders using Point of Sale system.
• Assist customers with questions relating to delivery, availability or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.
• Communicates with Company Call Center and Service team members through digital internal communications boards.
• Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
• Processes product returns and reimbursements according to Company policy and standard operating procedures.
• Identifies prices and services and tabulates requested quotes using internal pricing software.
• Communicates with members of other nodes to effectively support customer service and experience.
• Keeps management informed of all activity, including timely preparation of reports.
• Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers.
• Responsible for upholding a safe culture and work environment at the location.
• Perform any other tasks assigned to support and improve the overall team operations.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer‑related policies.

Required Education and Experience

• High school degree and business discipline.
• Customer Service experience.
• Must be 18 years of age or older.
• Pre‑employment background check and drug screening required.

Preferred Education and Experience

• Experience with turfgrass sod and seed in a retail setting.
• Additional education in turf management, horticulture, or similar field of study.
• Bilingual skills in English / Spanish are a big plus.

Base Pay (Hourly)

• Retail Sales Base Rate average $16.00 – $20.00 per hour (based on experience and location).

Additional Compensation

• Inside Sales Commission: Retail Sales positions are eligible for monthly commissions based on individual and team sales performance.
• Average commission earnings in retail sales roles range from $25 to $600 per month, depending on store traffic and sales conversion.
• Commission is uncapped and paid monthly.
• Commission details and goals are shared during onboarding and tracked through our internal sales system.
• Employees must maintain good standing and meet minimum sales thresholds to earn commissions.

Position Type/Expected Hours of Work

This is a full‑time position. Days and hours can change at the discretion of the Store Manager or Regional Director; though typical hours of work are Monday through Friday, 7 a.m. to 5 p.m. Saturday work is required only as job duties demand throughout harvesting season (typically March-September from 7 a.m. to 12 p.m.).

Travel

This position requires little to no travel time.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, lift, push, pull, stoop, or bend. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. This employee requires full range of motion of arms and legs and requires movement and use of limbs; this position requires good manual dexterity and coordination. This position requires the ability to occasionally lift products and office supplies weighing up to 50 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Legal Notice

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.