Inside Sales Representative-Home Services Sales Closer

Seatown; Lynnwood (WA); On-site; USD 72,000 - 1,000,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Paid Holidays

401(k)

Ongoing sales and industry training

Performance bonuses and incentives

On-site gym

Job summary

Seatown Electric, Plumbing, Heating & Air is seeking an Inside Sales Representative to own the follow-up process for unsold opportunities across our business. You will contact customers by phone, text, and email, identify objections, and close revenue in a competitive, performance-driven environment.

The role emphasizes aggressive follow-up, effective financing discussions, and maintaining a robust pipeline.

Qualifications

• Proven inside sales, phone sales, rehash, retention, or closing experience.
• Documented history of meeting or exceeding sales goals.
• Strong objection-handling and negotiation skills.
• Experience selling high-ticket products or services.
• Excellent phone presence and communication skills.
• Confidence discussing pricing and financing.
• Strong follow-up habits and pipeline management skills.
• Ability to work multiple opportunities simultaneously without losing follow-through.
• Competitive and results-driven mentality.
• Strong organizational and CRM skills.

Responsibilities

• Follow up aggressively and professionally on unsold plumbing, HVAC, and electrical estimates.
• Contact customers by phone, text, and email using a structured follow-up process.
• Identify the real reason the customer did not move forward.
• Overcome objections related to price, timing, financing, competition, and uncertainty.
• Re-establish value and help customers understand their options.
• Present approved financing options, promotions, and solutions when appropriate.
• Negotiate within company-approved guidelines to close opportunities.
• Ask for the sale and confidently move customers toward a decision.
• Recover opportunities that would otherwise be lost.
• Rehash older estimates and previously deferred work.
• Maintain a strong pipeline of open opportunities and follow each one until there is a clear outcome.
• Schedule sold work and coordinate with Operations and Dispatch.
• Maintain accurate notes, next steps, and follow-up activity in ServiceTitan.
• Partner with technicians, Comfort Advisors, managers, and operations leadership to maximize every opportunity.
• Track individual closing percentage, sold revenue, average ticket, and follow-up performance.

Skills

Inside sales

Closing

Phone sales

Follow-up

CRM skills

Tools

ServiceTitan

Job description

Mukilteo, WA

Join Our Team

Seatown is looking for ahigh-performing Inside Sales Representative who knows how to close.

This is not a traditional customer service position, and this is not a cold-calling role.

Our technicians and sales professionals are already in customers' homes every day providing plumbing, HVAC, and electrical solutions. Many customers receive estimates but do not make a decision during the initial visit.

Your job is to call behind those opportunities, uncover what prevented the customer from moving forward, overcome objections, and close the sale.

We are looking for someone who is confident on the phone, competitive, persistent, professional, and motivated by results.

If you have a proven ability to follow up on unsold estimates and turn opportunities into booked revenue, we want to talk to you.

What You'll Do

As an Inside Sales Representative, you will own the follow-up process for unsold opportunities across our business.

You will:

• Follow up aggressively and professionally on unsold plumbing, HVAC, and electrical estimates.
• Contact customers by phone, text, and email using a structured follow-up process.
• Identify the real reason the customer did not move forward.
• Overcome objections related to price, timing, financing, competition, and uncertainty.
• Re-establish value and help customers understand their options.
• Present approved financing options, promotions, and solutions when appropriate.
• Negotiate within company-approved guidelines to close opportunities.
• Ask for the sale and confidently move customers toward a decision.
• Recover opportunities that would otherwise be lost.
• Rehash older estimates and previously deferred work.
• Maintain a strong pipeline of open opportunities and follow each one until there is a clear outcome.
• Schedule sold work and coordinate with Operations and Dispatch.
• Maintain accurate notes, next steps, and follow-up activity in ServiceTitan.
• Partner with technicians, Comfort Advisors, managers, and operations leadership to maximize every opportunity.
• Track individual closing percentage, sold revenue, average ticket, and follow-up performance.

This Is a Sales Position

We are specifically looking for someone who enjoys the challenge of closing.

The right person:

• Is comfortable asking directly for the business.
• Does not give up after one follow-up attempt.
• Knows how to uncover and overcome objections.
• Can build trust quickly over the phone.
• Understands that "I need to think about it" is the beginning of a conversation, not the end.
• Can sell value instead of immediately discounting price.
• Is comfortable discussing large-ticket purchases and financing.
• Works a pipeline with urgency and discipline.
• Is motivated by goals, rankings, commissions, and winning.
• Takes personal ownership of their sales results.

What We're Looking For

Sales experience matters more to us than industry experience.

Ideal candidates will have:

• Proven inside sales, phone sales, rehash, retention, or closing experience.
• A documented history of meeting or exceeding sales goals.
• Strong objection-handling and negotiation skills.
• Experience selling high-ticket products or services.
• Excellent phone presence and communication skills.
• Confidence discussing pricing and financing.
• Strong follow-up habits and pipeline management skills.
• The ability to work multiple opportunities simultaneously without losing follow-through.
• Competitive and results-driven mentality.
• Strong organizational and CRM skills.

Experience inHVAC, plumbing, electrical, roofing, windows, solar, automotive, home improvement, remodeling, or other high-ticket consumer salesis highly desirable.

ServiceTitan experience is a plus but is not required.

How Success Is Measured

This position is measured by sales performance.

Primary KPIs include:

• Unsold estimate closing percentage
• Monthly sold revenue
• Average ticket
• Contact rate
• Follow-up activity
• Revenue recovered from previously unsold opportunities

You will know your numbers, your manager will know your numbers, and high performance will be rewarded.

Compensation

$72,000 – $100,000+ annual earning potential

This position includes a performance-driven compensation structure with significant opportunity for strong salespeople to increase their earnings based on results.

Top performers should expect to be rewarded for the revenue they produce.

Seatown offers a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Ongoing sales and industry training
• Performance bonuses and incentives
• On-site gym

Why Seatown?

Seatown Electric, Plumbing, Heating & Air serves homeowners throughout Seattle and the surrounding communities.

We are building a performance-driven organization focused on growth, accountability, exceptional customer service, and providing our team with the opportunity to succeed.

You will have access to a consistent pipeline of real opportunities generated by our field technicians, Comfort Advisors, marketing, and existing customer base.

We provide the opportunities. Your job is to close them.

If you are a professional salesperson who loves the chase, knows how to overcome objections, and wants your income tied to your performance, we want to hear from you.

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent withapplicable state and local laws, including the Fair Chance Act.

As set forth in Seatown’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.