Inside Sales Representative | Existing Customer Accounts

Infinity; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Infinity is seeking an Outbound Sales Representative to expand customer relationships by contacting current account holders and promoting enhanced service packages. The role emphasizes performance-driven earnings, a fast-paced environment, and opportunities for growth.

You will engage customers, present solutions, and close opportunities while delivering exceptional service. A base pay of $17/hour accompanies commissions and same-day pay options through PayActiv.

Qualifications

• Minimum 6 months of sales experience in call center, sales, marketing, telecommunications, wireless, internet, service plans.
• Strong communication and active listening skills.
• Coachable and open to continuous feedback and development.
• Resilient and able to navigate rejection with professionalism.
• Proficient multitasking across multiple systems.
• Passion for delivering exceptional customer experiences with energy and excellence.

Responsibilities

• Conduct outbound calls using a provided lead list to engage current customers.
• Identify coverage gaps and present additional products through cross-selling and upselling strategies.
• Clearly communicate product details, including terms and conditions, to ensure customer understanding.
• Execute call strategies with a focus on active listening and customer-centric selling.
• Maximize conversion opportunities by aligning solutions with customer needs.
• Maintain professionalism through strong communication and clear enunciation.
• Embrace coaching and feedback to continuously improve performance.
• Consistently meet and exceed program KPIs and performance expectations.
• Demonstrate reliability through strong attendance and accountability.
• Support additional tasks and initiatives as needed.

Skills

Sales experience

Communication

Active listening

Coachable

Resilience

Multitasking

Goal oriented

Education

High School Diploma or equivalent

Technical assessment is required

Job description

Description

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Full-time

Job Summary

At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs. This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential. If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.

Why You’ll Love Working Here

• Performance-Based Earnings: Competitive base pay + uncapped monthly commission as well as same day pay opportunities through PayActiv
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do

• Conduct outbound calls using a provided lead list to engage current customers
• Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Clearly communicate product details, including terms and conditions, to ensure customer understanding
• Execute call strategies with a focus on active listening and customer-centric selling
• Maximize conversion opportunities by aligning solutions with customer needs
• Maintain professionalism through strong communication and clear enunciation
• Embrace coaching and feedback to continuously improve performance
• Consistently meet and exceed program KPIs and performance expectations
• Demonstrate reliability through strong attendance and accountability
• Support additional tasks and initiatives as needed

Requirements

What We’re Looking For:

• A results-driven mindset with motivation to achieve and exceed goals
• Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
• Strong communication and active listening skills
• Positive attitude with a team-oriented approach
• Coachable and open to continuous feedback and development
• Resilient and able to navigate rejection with professionalism
• Comfortable multitasking across multiple systems
• Ability to adapt in a fast-paced, high-energy environment
• Passion for delivering exceptional customer experiences with energy and excellence

Education & Experience

• High School Diploma or equivalent preferred
• Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans
• Technical assessment is required

Technical Requirements

• Microsoft Windows 10 or higher (No Macbooks or Chromebooks)
• 1 additional monitor
• 8GB+ of RAM
• 65GB+ of available storage space
• 1 wired USB headset100MBPS/25MBPS internet speed
• Ethernet cable

Physical Requirements

• Ability to remain seated and work at a computer for extended periods
• Occasionally lift up to 10 pounds, if needed

Salary Description

$17/Hour + Uncapped Monthly Commission