Inside Sales Representative - Commercial

Ferguson; Arbutus (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with company match

Job summary

Ferguson is seeking an Inside Sales Representative for our Halethorpe, MD location. The role focuses on preparing pricing proposals, supporting new sales opportunities, and providing technical information to the outside sales team to drive utility market sales.

The ideal candidate will have 1–3 years in sales support or customer service, with experience in a target-driven environment and knowledge of plumbing industry practices. Proficiency in Microsoft Office and CRM tools is preferred.

Qualifications

• 1 to 3 years in a sales support or customer service role.
• Experience in a target-driven sales environment.
• Plumbing industry experience is a plus.
• Strong organizational and project management skills.

Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld.

Skills

Sales support

Customer service

Target-driven mindset

Plumbing industry experience

Microsoft Office

Tools

Microsoft Excel

CRM software

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Inside Sales Representative

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team, located in Halethorpe, MD.

Schedule

M-F 8:30am - 5pm, plus one Saturday per month from 7:30am - 12pm.

Key Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
• Develop and maintain customer documentation that outlines product information and solution details.
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
• Maintain regular, reliable attendance and complete other duties as assigned.

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role.
• Experience in a target-driven sales environment preferred.
• Plumbing industry experience is a plus.
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
• Strong organizational and project management skills; experience in project management is a plus
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

$19.65 - $31.41

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information