Inside Sales Representative

Carter Lumber; Shelby (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, Vision Plans

401(k) with Company Match

Paid Holidays and Vacation

Job summary

Carter Lumber in Shelby, Ohio, is seeking an Inside Sales Rep (ISR) to provide exceptional customer service and support sales initiatives in-store. As the face of the store, you will assist customers with their project needs, share product information, and process transactions. This role also involves following up on online quotes and supporting Outside Sales Reps.

Ideal candidates will possess strong communication skills and a friendly personality. Full-time employees will enjoy benefits such as health, dental, vision, a 401(k) plan, and opportunities for growth.

Qualifications

• Experience working in sales or customer service.
• Friendly, outgoing personality.
• Effective communication skills.

Responsibilities

• Assist customers when they walk in the store.
• Share product information and advice on project needs.
• Process transactions and follow up on online quotes.

Skills

Customer Service

Sales Experience

Communication Skills

Team Player

Job description

Do you have a positive attitude? Are you a people‑person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come to us because of the customer service.

Our Story

Carter Lumber was founded in 1932 by W.E. Carter. For 90 years, we have strengthened our company by staying true to our values, which include honesty, hard work, and putting people first. What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations. Despite our growth, we are still a family‑owned company. Our core values and our people‑first culture remain the same.

Description

When a customer walks in the store, you will be there to assist them. You will share product information, give advice on their project needs, produce estimates for packages/projects and process transactions. You will also follow up on online customer quotes, cold call to qualify new leads, support the Outside Sales Reps as needed, and assist in inventory control by conducting cycle counts and resolving overages/shortages. Each ISR completes training to learn our products, our POS System, and how to fill out paperwork. Salary + commission! Our commission is structured so that there is no limit to your compensation.

Requirements

• Experience working in sales or customer service
• Friendly, outgoing personality
• Effective communication skills
• Familiarity with building materials is helpful, but not required
• Ability to be a team player
• Ability to ensure sales and profit goals are met

Benefits (full‑time employees)

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long‑Term Disability
• Company‑paid life insurance and AD&D
• Optional supplemental life insurance
• Company‑match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!
• Military encouraged to apply!