Inside Sales Representative

DPR Construction; Richmond, Northern (VA, KY); On-site; USD 52,000 - 70,000; Full time

Job summary

DPR Construction seeks an experienced inside sales and customer support professional to manage inquiries, sales orders, and fulfillment activities. You will serve as the primary internal contact to ensure accurate order processing, timely issue resolution, and consistent service delivery, collaborating with outside sales and branch leadership.

The role relies on strong product knowledge and process expertise to support revenue growth and customer satisfaction across construction materials and

Qualifications

• 3–5 years in inside sales, customer service, or sales operations.
• 2–4 years in construction supplies, equipment industry, or related field preferred.
• Strong product knowledge and order processing experience.

Responsibilities

• Manages customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Creates and maintains accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinates purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Supports inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborates with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.

Skills

Inside Sales

Customer service

Sales operations

Time management

Communication

Education

High school diploma

Tools

Sales software

ERP/CRM

Job description

Job Summary

Provides advanced inside sales and customer support by managing customer inquiries, sales orders, and fulfillment activities. Serves as a primary internal point of contact for customers, ensuring accurate order processing, timely issue resolution, and consistent service delivery. Applies strong product knowledge and process expertise to support revenue growth and customer satisfaction. Collaborates closely with outside sales representatives, branch leadership, and internal support teams.

Key Responsibilities

• Manages customer interactions throughout the order lifecycle, including inquiries, quoting, order processing, fulfillment, and issue resolution.
• Creates and maintains accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinates purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Supports inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborates with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.
• Leverages product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritises daily tasks and manages time effectively to consistently meet service standards.

Education Qualifications

High school diploma or equivalent experience required.

Work Experience

3-5 years of related experience in inside sales, customer service, or sales operations required. 2-4 years of experience in construction supplies, equipment industry, or a related field preferred.

Certifications and Licences

None required.

Company Overview

DPR Construction is a forward-thinking, self-performing general contractor specialising in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore paths and shape your future.

Here, we build opportunity together- by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognised as a great place to work by our talented teammates and leading news organisations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Our approximately 11,000 employees share a commitment to growth, innovation and building great things- great teams, great careers and great projects that change the world.

Equal Opportunity & Diversity

DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics.

Accommodation Contact

If you require a reasonable accommodation to complete this application or any step in the process: In the US, call Human Resources at 650-474-1450. In Europe, email [e-mail].