Inside Sales Representative

Native Pest Management; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid time off

Paid holidays

Floating holiday

Bonus/commission opportunities

Paid training and licensure

Employee discounts

Referral bonus ($2,000)

Job summary

Native Pest Management is seeking a full-time Inside Sales Representative in Orlando, FL. You will convert pre-qualified leads into new customers, engage in conversations to qualify calls, and drive monthly revenue through upselling residential pest control services.

Strong listening, communication, and a friendly, rapport-building style are essential. We offer a comprehensive benefits package, 401k with company matching, paid time off, holidays, training, and performance-based bonus

Qualifications

• High School Diploma or equivalent.
• Previous inside sales experience is required.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong customer service skills.
• Must type at least 50 WPM with 90% accuracy.
• Proficiency with Google Suite (Gmail, Sheets, Docs).
• Ability to calculate basic math.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Answers and manages inbound/outbound sales calls.
• Qualify calls, build rapport, determine sales needs and provide product information.
• Aim to meet conversion goals and monthly revenue targets.
• Sell residential pest control services and other SOP-aligned services.
• Create service accounts for new customers.
• Collects credit card payments for new accounts.
• Schedule inspections and quality control visits.
• Navigate multiple programs, enter data in real time, and maintain friendly conversations.
• Meet Monthly Development Plan goals and update lead records.
• Deliver top-line customer support with a one-call resolution mindset.

Skills

Inside sales

Communication skills

Customer service

Typing 50 WPM

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Who We Are:

Native Pest Management is a local, family-owned business providing pet-friendly and environmentally responsible pest control services across Florida. We take pride in using safe, ethical practices and go above and beyond to exceed customer expectations every day.

We are proud to have earned a place on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 to 2025, as well as the 2021 Better Business Bureau Torch Award for Ethics. These recognitions reflect our commitment to quality and integrity in everything we do. Additional recognitions include:

• Recognized in the PCT Top 100 as one of the largest and fastest-growing pest control companies in North America
• Named to the Gator100 List of fastest-growing Gator-led companies four years in a row, ranking No. 24 in 2025
• Ranked #1 Pest Control Company in Florida by Top Rated Local™ based on more than 10,000 five-star reviews
• Winner of the 2023 FLCAJ Readers’ Choice Platinum Award for pest control services

What We Offer:

• We offer a comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• 401k with up to 4% company matching
• 2 weeks of paid time off in your first year, 6 paid holidays, and 1 paid floating holiday
• We offer a competitive pay structure that may include bonus/commission opportunities!
• Paid training program and company-paid licensure
• Employee Discounts
• Employee Referral Bonus ($2,000)

Your Opportunity:

We’re looking for a full-time Inside Sales Representative to join our growing team! You’ll convert pre-qualified leads into new customers and turn existing clients into repeat business. Candidates should be driven, hard-working professionals who have a knack for closing deals. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative.

• Answers and manages inbound/outbound sales calls
• Will engage customers in conversation to qualify each call, build rapport, determine sales need and provide information on company products and services following call flow guidelines
• Attain Conversion goals of lead to call and positive action and other performance metrics including booking rate and monthly revenue sold
• Sells residential pest control services and other services aligned with standard operating procedures
• Creates service accounts for new customers
• Collects credit card on auto-pay for all new accounts sold
• Schedules inspections and/or quality control visits for sales inspectors and technicians
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
• Attain Monthly Development Plan goals regularly
• Enters lead information into databases accurately
• Deliver top of the line assistance to current customers with our one-call resolution guarantee

Requirements:

• High School Diploma or equivalent
• Previous inside sales experience is required
• Exceptional written, verbal, and interpersonal communication skills
• Strong customer service skills
• Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)
• Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
• Ability to calculate basic math
• Bilingual in English/Spanish is preferred but not required

Why Native Pest Management:

• At Native Pest Management, we focus on creating long-term careers for our employees with clear paths for growth. Our goal is to become the largest privately held pest control company in Florida, which will continue to open doors for advancement.
• With over 10,000 five-star reviews across platforms like Google, Yelp, and Angie’s List, our team takes pride in delivering exceptional service that keeps customers coming back and referring us to others. That reputation is a direct reflection of the hard work and professionalism of our staff.
• The pest management industry is rapidly expanding and offers a recession-resistant career path.
• We are committed to providing valuable, comprehensive, and affordable benefits to our employees. Each year, we review our programs to ensure they continue to meet these goals and support our team’s evolving needs. We’re committed to your success now and in the future.

Military veterans are encouraged to apply!

Bilingual in English/Spanish is a plus but not required

What to Expect During the Hiring Process:

Once you submit your application, our HR team may reach out for an initial phone or Zoom interview. Candidates who move forward may then be invited to an additional follow-up interview, either via Zoom or in person at one of our nearby offices.

Background Check Statement:

Native Pest Management conducts pre-employment screening for all positions which includes a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Native Pest Management is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, or any other status protected by federal or Florida law.

Employment requires current eligibility to legally work in the United States.