Inside Sales Representative

ECMD, Inc.; North Wilkesboro (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

10 paid holidays

PTO

Bereavement Leave

Medical/Dental/Vision/Life/Disability

401k

ESOP

Job summary

ECMD, Inc. is seeking an Inside Sales Representative (ISR) to sell to and service ECMD customers from our corporate office.

This role involves proactive outbound selling, placing orders, supporting TMs, and delivering stellar customer service across ECMD operations to grow sales and loyalty. The role requires a metrics-driven mindset, ability to travel as needed, proficiency with Microsoft Office, and the capacity to handle multiple tasks in a fast-paced team.

Qualifications

• Must work 100% from ECMD corporate office.
• Comfortable in a metrics-driven role with tracked sales activities.
• Experience with outbound selling is desirable.
• Ability to travel by car and air for business.
• Proficient in Microsoft Office.

Responsibilities

• Initiates outbound sales calls to promote ECMD products.
• Accurately record all sales activities and customer requests.
• Process customer orders and provide stellar service.
• Support TMs in sales activities and grow relationships.
• Maintain regular communication with ECMD associates.

Skills

Outbound sales

Customer relationship mgmt

Communication

MS Office

Tools

MS Office

Job description

Who we are and what we value:

ECMD is 100% employee owned with a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern values…we keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 7 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., and Madison Lumber Company.

The ECMD Pro Sales Inside Sales Representative (ISR) is responsible for selling to and servicing ECMD customers. This includes proactive outbound selling activities and fulfilling TM and customer requests. The ISR works across all ECMD operations to place customer orders, fulfil service requests, assists TMs in sales support activities, and provides stellar customer support in all customer interactions. The ISR is expected to develop and foster productive working relationships with all ECMD/Klumb associates which promote positive customer outcomes. As a key member of the Pro Sales team, the ISR is expected to assist TMs to grow sales, establish productive customer relationships, and work collaboratively with all ECMD associates while delivering an exceptional customer experience.

Essential Functions:

• Initiates a predetermined number of outbound sales calls per day with the intent of promoting ECMD products to new and existing customers.
• Ability to manage multiple tasks and assignments simultaneously.
• Prioritizes activities to achieve pre-assigned goals.
• Accurately communicates customer requests/orders to the appropriate people and channels.
• Accurately track and record all sales activities and results.
• Proactively engages in sales conversations with customers.
• Probes to uncover customer needs and offers appropriate product recommendations.
• Accurately processes customer orders.
• Provide seamless, loyalty building customer service during all customer interactions.
• Maintains regular communication with TMs and other ECMD associates to provide sales updates, customer requests, and service needs.
• Provides timely follow-up to customer requests. Acts with a sense of urgency to complete all tasks.
• Stays current on issues affecting our business, industry, and the global supply chain.
• Ability to provide product knowledge across a broad range of product categories and applications.

Requirements:

• Comfortable working in a metrics driven role where sales call activities and results are tracked on a daily basis.
• Ability to work 100% of the time from the ECMD corporate office.
• Proficient with all Microsoft suite of business software.
• Utilizes company provided 3rd party software as needed.
• Ability to travel by car and air for business, possible over-night travel required.

Experience:

• Some outbound/face-to-face selling experience desired.
• Experience managing multiple customer relationships.
• Demonstrated success working in a fast paced team environment where results matter.

Benefits:

• 10 paid holidays
• MyTime (Paid Time Off)
• Bereavement Leave
• Other benefits include access to medical, dental, vision, life and disability starting after 90 days
• 401k
• Employee Stock Ownership Plan (ESOP)