Inside Sales Representative

Eagle Industries; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Eagle Industries in New Orleans, LA is seeking an Inside Sales Representative to manage day-to-day relationships with distributors, dealers, and contractors in the assigned region. You will quote and process orders, answer product questions, and seek ways to grow existing accounts with Regional and Business Development Managers.

This is a business-to-business role serving companies, not walk-in shoppers. A BA/BS and 1+ year of B2B inside sales or related experience, plus CRM and Microsoft 365

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• 1+ years of experience in B2B inside sales, sales support, account management, or customer service within a sales organization.
• Strong written and verbal communication skills, including professional email and phone presence.
• Proficiency with a CRM and Microsoft 365, especially Excel and Outlook.
• Strong organization and the ability to manage multiple accounts and priorities.
• A calm, solution-focused approach when customers are under pressure.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels quickly and professionally.
• Process orders, forms, applications, and requests for your region accurately and on time.
• Resolve customer issues and offer clear solutions without unnecessary back-and-forth.
• Escalate complex complaints to the right colleague or manager, then follow through to resolution.
• Support Regional Managers and Business Development Managers with day-to-day sales operations.
• Spot opportunities to grow business within your region's existing customer base.
• Keep customer records and interactions current in HubSpot.
• Share feedback on how we can make the customer service process better.
• Bring a positive, empathetic, and professional approach to every customer, every time.

Skills

B2B inside sales

CRM proficiency

Written and verbal communication

Microsoft 365 (Excel/Outlook)

Multi-account management

Education

Bachelor's degree in business/marketing/communications

Tools

CRM software

Microsoft 365

Job description

As an Inside Sales Representative, you'll manage the day-to-day relationship with the distributors, dealers, and contractors in your assigned region. You'll quote and process orders, answer product questions, solve problems, and find ways to grow existing accounts, working closely with our Regional Managers and Business Development Managers.

This is a business-to-business sales role. Your customers are companies, not walk-in shoppers. If you've worked in inside sales, sales support, or account management, this role will feel familiar. It reports to Eagle's Sales Manager.

What you'll do

• Respond to customer inquiries by phone, email, and other channels quickly and professionally
• Process orders, forms, applications, and requests for your region accurately and on time
• Resolve customer issues and offer clear solutions without unnecessary back-and-forth
• Escalate complex complaints to the right colleague or manager, then follow through to resolution
• Support Regional Managers and Business Development Managers with day-to-day sales operations
• Spot opportunities to grow business within your region's existing customer base
• Keep customer records and interactions current in HubSpot
• Share feedback on how we can make the customer service process better
• Bring a positive, empathetic, and professional approach to every customer, every time

What You Bring

• Bachelor's degree (BA or BS), preferably in business, marketing, communications, or a related field
• 1+ years of experience in B2B inside sales, sales support, account management, or customer service within a sales organization
• Strong written and verbal communication skills, including professional email and phone presence
• Proficiency with a CRM and Microsoft 365, especially Excel and Outlook
• Strong organization and the ability to manage multiple accounts and priorities
• A calm, solution-focused approach when customers are under pressure

Preferred

• Experience in construction, industrial, safety, or distribution sales

With over 30 years of experience, Eagle Industries is a leader in jobsite protection solutions. Eagle manufactures jobsite protection and industrial safety products, including debris netting, scaffold wrap, tarps, and ventilation equipment, sold through distributors and dealers. We're committed to ensuring the safety and productivity of customers across diverse jobsites by supplying top-quality products and solutions.

The pay range for this role is:

60,000 - 80,000 USD per year (New Orleans, LA)