Inside Sales Representative

Arrow Exterminators; Mooresville (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Generous time off

11 holidays

401(k) with company match

Roth IRA

Medical insurance

Dental insurance

Vision insurance

HDHP with HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Wellness suite

Life insurance

Job summary

Arrow Exterminators is seeking a full-time Inside Sales Representative to sell additional services to existing and former customers by phone and to provide administrative support to service centers by answering phones, scheduling services, and managing payment data.

This role requires exceptional customer service and the ability to meet daily call volumes. It earns an hourly rate plus commissions and collaborates with Outside Sales to generate leads.

Qualifications

• Previous customer service experience preferred.
• Excellent telephone skills and clear communication.
• Basic computer skills and data entry abilities.
• Must pass state regulatory licensing/certification exams.
• Must pass internal technical exams.
• High school diploma or equivalent.
• Ability to work a 40-hour work week and overtime as needed.

Responsibilities

• Sell additional services to existing and former customers by phone.
• Provide administrative support to service centers: answer phones, schedule services, and manage payments.
• Meet daily call volume standards and deliver exceptional customer service.
• Partner with Outside Sales to generate leads and appointments.
• Document interactions in the CRM and support scheduling and billing.

Skills

Customer service

Phone skills

Basic computer skills

Licensing exams

Internal exams

40-hour work week

Education

High school diploma

Job description

Inside Sales Representative

Arrow Exterminators is looking to hire a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. This position earns an hourly rate plus commissions.

Our administrative representatives enjoy benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE OF AN INSIDE SALE REPRESENTATIVE

In this position, you will show off your skills to influence. Whether you are speaking with an existing or a potential customer, you are charged with introducing and educating them on services that best benefit their needs and enrolling them in those services. You will also partner with Outside Sales by generating leads and appointments through your telephone conversations. A successful Inside Sales Representative works many of the lead-generating programs that are created by the corporate Inside Sales Department. You will be coached and supported by regional training managers. Furthermore, your data entry skills enable you to document your interactions and call activity with each customer in our customer relations management system. In addition to making outbound calls, you will support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.

Minimum Qualifications:

• Previous customer service experience, preferred
• Excellent telephone skills
• Basic computer skills
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams
• Able to pass internal technical exams
• High school diploma or equivalent
• Able to work a 40-hour (minimum) work week
• Willing to work minimal overtime as needed

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.