Inside Sales Representative

CertainTeed; Malvern (Chester County); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

Paid time off

Parental leave

Life insurance

Employee discounts

Backup child & elder care

Job summary

CertainTeed Exterior Products seeks an Inside Sales Representative to build customer relationships, generate new opportunities, and drive product adoption across assigned markets. You will collaborate with Territory Managers, Marketing, and Customer Experience teams to qualify leads and support growth initiatives.

Responsibilities include engaging contractors, builders, architects, specifiers, homeowners, and distributors; managing CRM pipelines; researching markets and tracking projects with

Qualifications

• BA/BS or Associate’s degree with 1–3 years of customer service experience.
• Experience engaging contractors, builders, architects, specifiers, homeowners, and distribution partners.
• Proficient with CRM and prospecting tools.

Responsibilities

• Engage contractors, builders, architects, specifiers, homeowners, and distribution partners via outbound calls and emails.
• Manage lead pipelines and customer relationships in CRM systems.
• Conduct market research and prospecting activities to identify opportunities.
• Track construction projects using Dodge Pipeline and provide market intelligence.

Skills

Customer service

CRM systems

Education

BA/BS or Associate’s degree

Tools

CRM systems

Job description

WHY DO WE NEED YOU?

The Inside Sales Representative supports CertainTeed Exterior Products by building and strengthening customer relationships, generating new business opportunities, and driving product adoption across assigned markets. This role partners closely with Territory Managers, Marketing, Customer Experience, and other cross‑functional teams to identify opportunities, qualify leads, and support strategic growth initiatives.

• Responsibilities include engaging contractors, builders, architects, specifiers, homeowners, and distribution partners through outbound phone and email outreach; managing lead pipelines and customer relationships within CRM systems; conducting market research and prospecting activities; tracking construction projects through tools such as Dodge Pipeline; and providing market intelligence and customer feedback to internal stakeholders. The role also supports customers with product information, sample requests, and solutions that help drive loyalty and increase sales of CertainTeed exterior products.
• Key Focus Areas: Customer relationship management and account development
• Lead generation, qualification, and pipeline management
• Outbound sales and prospecting activities
• Cross‑functional collaboration with Sales, Marketing, Customer Experience, and Manufacturing
• Market research and construction project tracking
• Customer support for contractors, builders, architects, homeowners, and distribution partners
• Strategic business growth and market development initiatives
• This position serves as a critical link between customers, field sales teams, and internal partners to drive customer engagement, sales growth, and long‑term loyalty to CertainTeed Exterior Products.

IS THIS JOB FOR YOU?

BA/BS Required - OR - Associate’s degree with 1-3 years of customer service related experience

0-3 years of customer service‑related experience

a Little More About Us

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm’s slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.

A subsidiary of Saint‑Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

LEGAL STATEMENT

Saint‑Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint‑Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint‑gobain.com.

Benefits In Joining Us

At Saint‑Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well‑being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.

Employees have the flexibility to choose the benefits that best fit their individual needs:

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company‑provided Life Insurance, AD&D, Short‑Term Disability
• Voluntary employee and dependent life insurance, Long‑Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back‑up Child & Elder Care
• PerkSpot Employee Discount Program