Inside Sales Representative

Fresenius Kabi USA; Lake Zurich (IL); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

Wellness program

Job summary

Fresenius Kabi USA is seeking an Inside Sales Representative for our Lake Zurich, IL office. This hybrid role requires three days onsite weekly.

You will nurture existing accounts, source new opportunities, and engage health care professionals via virtual and in-person interactions to present Fresenius Kabi’s portfolio and programs. You will collaborate with field sales and the Commercial team, manage calls, and drive product launches while ensuring a superior customer experience.

Qualifications

• Bachelor's degree required; business or communications preferred.
• 2+ years' virtual sales or customer service experience in healthcare or telemarketing desired.
• Strong business acumen and professionalism to identify customer needs.
• Exceptional customer service skills with the ability to manage multiple tasks.
• Excellent verbal/written communication and collaboration with management and customers.

Responsibilities

• Achieve performance goals for assigned territory.
• Increase sales in territory and develop new business opportunities.
• Initiate outbound calls to customers within territory as directed.
• Collaborate with Field Sales for a positive customer experience.
• Call on new prospective customers to uncover opportunities.
• Present and launch new products and programs to customers.
• Maintain accurate databases for accounts and contact information.

Skills

Customer service

Sales

Communication

Time management

Team collaboration

Education

Bachelor's Degree (Business or Communications preferred)

Tools

SAP

Salesforce

Microsoft Office

Job description

Job Summary

The Inside Sales Representative is responsible for maintaining existing accounts within their assigned territory, sourcing new sales opportunities, building rapport with health care professionals through virtual communications and in-person meetings as required. This role will provide impactful core selling messages to new and existing customers around the complete portfolio of Fresenius Kabi offerings, new product launches, and programs as part of their remote engagement. This role requires strong collaboration with field sales and interactions with the Commercial team. This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.

Salary

Salary Range: $25.00- $26.00 per hour, plus this position is eligible for the sales incentive plan with a target of $5,000 per quarter. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.

Benefits and Programs

Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

Responsibilities

• Achieve performance goals for assigned territory.
• Increase sales in assigned territory and develop new business opportunities.
• Initiate minimum number of outbound calls per day to customers within assigned territory as determined by management.
• Collaborate with Field Sales to provide a positive customer experience.
• Call on new prospective customers to uncover new opportunities.
• Effectively present and launch new products and programs to customers.
• Demonstrate outstanding call quality through customer focused selling using outstanding presentation skills and effective communication.
• Utilize product knowledge and sales skills to identify and meet customer needs.
• Demonstrates effective selling techniques, utilizing a variety of digital platforms.
• Prepare and utilize sales tools to maximize effective customer presentations.
• Accurately and timely maintain databases for all accounts based on customer communications and account attributes. This includes call logs, GPO and Wholesaler affiliations, key contact information, order entry as necessary, etc.
• Interact successfully with customers, sales professionals, and other team members.
• Expand relationships within accounts to include all levels of customer decision makers and stakeholders.
• Collaborate with field sales and manager as necessary.
• Handle customer inquiries (shipping, product availability, etc.) as they occur.
• Demonstrate effective and consistent follow up with customers including, but not limited to, awareness of all products available, new product launches, and specials that are currently available.
• Assists field sales organization on sales related activities.
• Promote excellence by providing a superior customer experience.
• Complete all sales training requirements, including all product related training programs, and compliance training.
• Participates in any and all reasonable work activities as assigned by management.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• Bachelor's Degree Required (Business or Communications preferred).
• 2+ years' virtual sales or customer service experience (Healthcare or Telemarketing industries highly desirable).
• Practical business understanding to help identify customer needs to deliver results, having demonstrated strong business acumen and professionalism.
• Exceptional customer service skills.
• Strong time management and organizational skills; ability to manage multiple tasks simultaneously.
• Ability to communicate with management, peer groups and customers in a collaborative style.
• Effective verbal and written communication skills to include effective communication with senior executives and key decision-makers.
• Intermediate skill set with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with ERPs (SAP preferred), CRMs (Salesforce.com preferred) and knowledge of other database concepts.
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Must have the ability and willingness to travel based on business need (approximately 20-25% - Air/Auto travel).
• Company's primary business language is English.
• The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program. Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at-will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Equal Opportunity

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

Follow us on LinkedIn to learn more: http://bit.ly/3KdaGJr