Inside Sales Representative

Rexel1; Danvers (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Rexel USA in Danvers, MA is seeking an Inside Sales Representative to drive proactive telephone and email sales, maintain customer relationships, and process quotes and orders. The role focuses on knowledge of products, application guidance, and identifying growth from the existing customer base.

Key responsibilities include handling orders, supporting outside sales, using ERP/CRM tools, prospecting new accounts, and reporting market feedback to management.

Qualifications

• 2+ years of customer service, sales, or electrical distribution experience.
• High School or GED - Required.

Responsibilities

• Process telephone orders by quoting prices, delivery specs, and payment terms.
• Assist outside sales personnel by processing priority transactions.
• Utilize company tools to sell, market and demonstrate products to customers and increase sales.
• Prospect for new accounts within a defined territory.
• Manage a defined customer base and maintain relationships.
• Take and resolve customer issues promptly using root-cause analysis.

Skills

Customer service

Sales

Electrical distribution

Education

High School Diploma

Tools

ERP systems

CRM

Microsoft Office

Job description

We are looking for an Inside Sales Representative to join our Rexel, USA team in Danvers, MA!

Summary:

Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities. The Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and orders for customers, pursuing product and application knowledge, and prospecting for additional organic growth from existing customer base.

What You'll Do:

• Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Assist outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Prospect for new accounts within a specified geographical territory
• Manage a defined customer base and establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences. Close orders and resolve customer issues promptly using root-cause analysis
• Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
• Other duties as assigned

Job Duties Disclaimer:

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED - Required

Knowledge, Skills & Abilities

• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed

Physical Demands:

Sit: Must be able to remain in a stationary position - Constantly - at least 51%

Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%

Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%

Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%

Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%

Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally - up to 20%

Weight and Force Demands:

Up to 10 pounds - Frequently - 21% to 50%

Up to 25 pounds - Frequently - 21% to 50%

Up to 50 pounds - Occasionally - up to 20%

Working Environment:

Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%

Handles or works with potentially dangerous equipment - Occasionally - 20%

Travels to offsite locations - Occasionally - 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration f