Inside Sales Representative

Response Monitoring Services, Inc.; City of Syracuse (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, Vision, and 401k

Paid vacation and sick time

Wellness program

Job summary

Rapid Response Monitoring is seeking an Inside Sales Representative to generate leads and serve as the first contact for potential customers in Syracuse, NY. No prior direct sales experience is required as training is provided.

You will work 100% in-office, collaborating with the Account Manager to grow the customer base and promote our industry-leading brand and services. You will qualify leads, schedule appointments, and support the sales team while maintaining high customer satisfaction and

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• No prior sales experience required - training provided.
• Proficiency of the Microsoft Office Suite (Word, Excel, and PowerPoint)
• Strong written and verbal communication skills, with the ability to display a sense of urgency
• Strong team player, with a full understanding of confidentiality agreements and proprietary information

Responsibilities

• Prospect new business and expand the customer base within the territory.
• Generate leads and input data into the CRM accurately.
• Educate potential clients about the company’s brand and service.
• Coordinate management of and respond to customer requests.
• Make outbound calls/emails to generate opportunities and schedule appointments.
• Qualify leads into prospects.
• Lead sales presentations to clients.
• Schedule appointments for the Account Manager.
• Support Sales and Marketing to keep processes running smoothly.
• Conduct quarterly business calls to retain customers.
• Assist in closing deals to grow company revenue.

Skills

Communication skills

Customer service experience

Team player

Multitasking

Education

Associate degree

Tools

Microsoft Office

CRM software

Job description

Location
This position is 100% in-office and reports to our facility on-site in Syracuse, NY.
Job Summary

As an Inside Sales Representative you help generate leads and serve as a first point of contact to potential customers to drive new business. We are looking for a personable and collaborative professional with strong attention to detail, multitasking and relationship building skills. No experience in direct sales is necessary; we will provide you with the training to meet sales goals and make meaningful connections with our customers. You will learn from the industry leading sales team and play an active part in growing the top brand in the alarm monitoring industry. You will be essential in our company’s ongoing mission of protecting life and property.

Salary Range
$24.00 - $28.00 per hour, based on experience

Hours
Monday - Friday:8:00am - 5:00pm

Responsibilities

• Collaborate as a team with the Account Manager to prospect new business and expand customer base within the territory
• Perform lead generation and input information into company’s CRM database in a timely, accurate manner
• Cultivate relationships with potential clients while educating on the company’s industry leading brand and service
• Coordinate the management of and response to all customer requests
• Source new sales opportunities through outbound cold calls and emails, inbound lead follow-up, and appointment scheduling
• Qualify leads into prospects
• Represent company by leading sales presentations to clients
• Schedule sales appointments with qualified leads for Account Manager
• Provide necessary support to other Sales and Marketing team members to keep the sales processes running smoothly
• Maintain client book of business by conducting quarterly business calls to retain high customer satisfaction
• Grow the company by assisting to successfully close deals and earn additional compensation

Knowledge, Skills and Abilities

• Enjoy learning new things and keeping up with advancing technology
• Possess communication skills to convey your ideas persuasively (e.g. the benefits of our services to potential customers)
• Enjoy serving repeat customers and engaging new customers in varying environments
• Portray confidence and self-assuredness when approaching customer interactions
• Value collaboration in a team environment to meet customer expectations
• Have the ability to multi-task in a fast-paced environment
• Are organized with a high attention to detail

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• No prior sales experience required - training provided.
• Proficiency of the Microsoft Office Suite (Word, Excel, and PowerPoint)
• Strong written and verbal communication skills, with the ability to display a sense of urgency
• Strong team player, with a full understanding of confidentiality agreements and proprietary information

What awaits you at Rapid Response

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/ . Rapid Response is an Equal Opportunity Employer.