Inside Sales Representative

US LBM Service Co; Alsip (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Hines, a division of US LBM Holdings, is seeking an Inside Sales Representative in Illinois. This role supports both new and existing customers, provides product support to outside sales, and handles quotes and product dimensions in person or by phone.

The position involves responding to inquiries, initiating calls to generate sales, submitting orders and service requests, and coordinating deliveries with sales teams and customers. Industrial knowledge and strong communication are essential.

Qualifications

• HS diploma or GED required.
• 1–3 years in building materials industry preferred.
• Inside sales experience helpful.

Responsibilities

• Respond to customer inquiries about product selection, orders, pricing, and deliveries.
• Initiate calls to customers to generate sales.
• Enter work orders, returns, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; gather pricing and availability information.
• Manage project schedules with outside sales, jobsites, and customers.
• Maintain stock levels on the sales floor and stockroom.
• Research credits, returns, and late payments as needed.
• Resolve back-order issues and billing problems; compile data for closing.
• Handle special orders and pricing; assist with price lists.
• Develop and grow relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer relations

Oral & written communication

Inventory control

Cash register operation

Education

High School Diploma or GED

Tools

Computer

Calculator

Cash register

Job description

Founded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin and Northern Indiana.

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A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Pay Rate: $21.00 - $23.00 per hour

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Hines , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.