Inside Sales Rep - Product Support

HOLT CAT; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Holt CAT in Irving, Texas is hiring an Inside Sales Representative to develop and maintain relationships with an assigned customer base, driving sales of parts and service solutions while delivering Legendary Customer Service.

The role acts as the single point of contact for customers, manages accounts, and coordinates direct mail and targeted campaigns to generate leads and meet sales goals in a high-volume, fast-paced environment.

Qualifications

• Minimum of three years' of relevant experience required.
• Three to five years of experience preferred.
• Valid driver's license required.

Responsibilities

• Be the single point of contact for customers and perform needs analysis to develop solutions and build relationships.
• Proactively manage customer accounts within the assigned territory with regular touch-points and follow-ups.
• Develop and qualify equipment/parts/services leads and forward to outside sales to meet goals.
• Respond to customer needs to enhance service and satisfaction and promote mutually beneficial relationships.
• Promote parts, service, labor, and service agreements while expanding the customer base.
• Submit sales-related reports and maintain accurate input for forecasts and expenses.

Skills

Customer relationships

Sales prospecting

Needs analysis

Communication skills

MS Office

Education

High school diploma

Some college coursework

Tools

CRM software

Job description

Holt CAT is hiring for a motivated Inside Sales Representative for our Irving, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns. Additionally, this role will act as the single point of contact for customers and performs needs analysis on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationships.

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving

Address: 2000 East Airport Fwy, Irving, Texas, 750624831

Workplace type: Onsite

Reporting To: Eric Rabinowitz

Essential Functions

• Act as the single point of contact for customers and perform needs analysis on an ongoing basis to assist in determining needs and provide solutions while developing a strong, positive relationship.
• Proactively manage customer accounts within assigned territory using various methods of contact in a predetermined amount of touch-points and follow-ups as determined by leadership on an annual basis.
• Develop and qualify equipment and/or parts and services leads and forward them to the outside sale to meet or exceed territorial and corporate business goals.
• Respond to customer needs to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship.
• Promote all aspects of the organization including selling parts, service, labor, customer service agreements and providing machine and sales leads while working to expand the customer base to meet and exceed organizational goals.
• Submit sales-related reports and documentation in a timely basis to maintain the established business systems/processes.
• Create and maintain accurate customer account information and machine population and provide accurate and timely input into the development, monitoring and control of sales forecasts and expenses.
• Perform ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals.
• Require regular and punctual employee attendance.
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen.
• Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening.
• Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions.
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales).
• Excellent selling, negotiating, and closing skills with ability to build long term business relationships.
• Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
• Ability to manage difficult and/or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Exceptional attention to detail.
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• Exceptional organizational, multi-tasking, and time management skills with priority on meeting customer needs and achieving goals and objectives.
• Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately.
• Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.

Requirements

Education and Experience: Minimum of three years' of work-related skill, knowledge, or experience is required. Three to five years of experience preferred.

High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.

Valid driver's license required.

Supervisory Responsibilities:

• None.

Travel:

• Some local travel may be needed for training.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Environment:

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.