Inside Sales Rep

Emser-Tile; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Emser Tile in Scottsdale, AZ, is seeking an experienced Branch Inside Sales Representative to drive contractor business at the counter and support field sales. You will provide accurate product information, greet customers, respond promptly to inquiries, and maintain a friendly, service-oriented environment.

You will build relationships with contractors, manage accounts, assist with samples, and participate in weekly sales meetings to set goals and balance account activities with sales potential.

Qualifications

• 3+ years of sales and customer-facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.

Responsibilities

• Drive contractor business in branch.
• Greet customers, answer phones promptly, maintain a friendly, service-oriented environment.
• Provide accurate, expert information and respond to customer concerns.
• Assist customers at the counter alongside the Customer Support Representative.
• Manage account selling activities by prioritizing accounts with imminent sales potential.
• Develop and implement plans for longer-term sales cycles.
• Build branch sales by explaining product knowledge and identifying customer needs.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Product knowledge

Tools

JD Edwards

Job description

Key ResponsibilitiesDrive all contractor business in branchUphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environmentProvide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnelCustomer facing service and is the first point-of-contact between the client and EmserHave extensive product knowledge and overviewUnderstand and be able to explain Emsers brand identity, competitive differentiation, and product philosophyAssist customers at the counter alongside the Customer Support RepresentativeManage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potentialDevelop and implement plans for longer term sales cyclesPartner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.Participate in sample design and creation when neededProvide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requestsBuild sales in branch by explaining product knowledge to customers and identifying their needsQualifications (Knowledge/Skills/Abilities/Experience)3 plus years of sales and customer facing experienceStrong communication and writing skillsUphold professional appearanceAbility to build relationships with contractors in the branchUnderstand and decipher sales metrics and reportsInventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feetComfortable in a fast-paced, high stress environmentJD Edwards experience (preferred, but not required)Working conditions (Branch/DC Positions)Work in enclosed offices, partially enclosed warehouse spacesBranch showroom where the Branch ISR will make sales calls, service calls and maintain product displaysWork the day shift from Tuesday Saturday to support business needs.Physical requirements (Branch/DC Positions)Stand, use hands, and reach with hands and armsWalk, stoop, kneel, crouch, or crawlSit, climb or balanceLift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focusability to speak and hear; ability to visually detect product color and shading variationOccasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements directionroutine set up of samples and displaysability to operate sample making equipment.Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.