Inside Sales Regional Leader

MSC Industrial Direct Co., Inc.; Hanover Park (IL); On-site; USD 58,511 - 91,946; Full time

Benefits offered by this job

Travel up to 5%

Job summary

MSC Industrial Supply Co. is seeking an Inside Sales Team Leader to drive revenue and gross margin growth within the small customer segment.

You will lead frontline associates, manage go‑to‑market strategies, and collaborate with cross‑functional partners to maximize market share. Responsibilities include coaching and developing the team, tracking performance against plans, and presenting initiatives to leadership.

Qualifications

• High school diploma or equivalent is not sufficient; a college degree or equivalent experience is preferred.
• Minimum of 3 years sales experience.
• Minimum of 3 years supervisory experience or 5 years of relevant business experience.
• Experience with CRM tools and analytics.
• Ability to lead, coach, and develop a remote or on-site team.

Responsibilities

• Lead inside sales team for small customer segment and drive revenue and margin growth.
• Manage revenue, margin, and productivity goals for the inside sales channel.
• Collaborate cross-functionally to achieve customer loyalty and market share.
• Develop and retain talent; coach, review performance, and address issues.
• Prepare and present business plans and reports to leadership.

Skills

Sales leadership

People management

Communication

Strategic planning

Budgeting

Education

BA/BS or equivalent experience

Tools

CRM tools

Job description

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID: 21109

Employment Type: Full Time

Job Category: Sales

Work Location: Hanover Park, IL (Whse)

BRIEF POSITION SUMMARY:

Responsible for leading MSC's Inside Sales team within the channel. This role is solely responsible for the execution of both sales and gross margin dollar growth plans in both Metalworking and MRO product categories within the small customer segment. This position is responsible for a range of approximately $30M-$45M in revenue dollars and approximately 11-13 FTE's (associates). The responsibility may consist of multiple Inside Sales roles aligned to the small customer life cycle, defined by potential and % of market share achieved. The Team Leader is also responsible for the team's execution against key sales strategies and projects under the guidance of the Director of Inside Sales. This role is also focused on cross‑functional collaboration to achieve customer loyalty in the small business segment.

DUTIES AND RESPONSIBILITIES

• $30M to $45M in revenue responsibility within the small customer segment predominantly.
• Leads front‑line associates within the inside sales channel for the small customer segment.
• Creates an environment that embraces change, makes change happen, and helps others to accept new ideas.
• Responsible for the inside sales channels established sales revenue, margin, and productivity goals.
• Manages sales portfolios to ensure alignment to company's go‑to‑market approach and achievement of targeted sales levels.
• Develops and cultivates good customer relations through telephone and in‑person contact. Responds to customers' needs, consistent with MSC standards, culture, and business practices.
• Executes business plans with SME's and strategic suppliers to drive market share growth.
• Presents business plans in small and large audiences across the business.
• Generates relevant reports for MSC management as needed.
• Pro‑actively suggests new technology capabilities (feature and functions) that complement Inside Sales go to market and ability to capture market share.
• Works cross‑functionally with other leaders within MSC on projects and plans to drive customer loyalty and achievement of revenue targets.
• Attracts, develops, and retains talent to ensure that people with the right skills and motivations are in place to meet the business needs. Additionally, can hire, deliver coaching, corrective actions, and terminate when necessary.
• Develops career development plans for team that include very strong coaching plans to support growth.
• Executes fair, consistent, and effective coaching and performance management plans within MSC guidelines.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

QUALIFICATIONS

• High school diploma or the equivalent required.
• Minimum of 3 years sales experience required.
• Minimum of three years supervisory experience OR five years of relevant business experience required.
• Development and use of metrics to support sales and service performance required.
• Planning/managing financial goals and reporting required.
• Expertise in developing vendor support and incentive programs to motivate sales performance required.
• Expertise with, application and use of CRM tools required.
• Excellent coaching and performance management skills required.
• Excellent communication and problem‑solving skills required.
• Ability to drives strong leadership and associate engagement plans required.
• Able to analyze complex issues and problems and develop practical solutions.
• Demonstrates the ability to apply creativity and develop innovative solutions to drive results.
• Builds positive relationships, within and outside the organization, to drive business performance by communicating, networking, and influencing effectively.
• Coaches through an ongoing and dynamic series of job‑embedded interactions with his or her direct reports, designed to diagnose and correct or reinforce behaviors, specific to that individual.
• Adapts and responds positively to change, and copes effectively with setbacks and challenges.
• High customer Focus and decisive to drive results and outcomes.
• Collaborates and communicates effectively. Can work effectively with other peer leaders within customer care operations to problem solve.
• Develops talent and instills trust throughout the team.
• Manages conflict and learns from mistakes and constructive feedback in a positive manner.
• Able to effectively lead a remote work team while achieving or exceeding all assigned goals.

Bonus Points If You Have:

• College degree (BA/BS) or equivalent experience preferred.
• Call Center and/or Inside Sales operations experience preferred.
• Experience with innovative technology tools preferred.

Other Requirements:

• A valid driver's license may be required.
• Position requires up to 5% of travel.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $58,511 - $91,946 with commission opportunities depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company‑provided systems and collaboration tools, as permitted by applicable law.