Inside Sales Manager - Wilmington

PrimeSource Building Products, Inc.; New Holland (Lancaster County); On-site; USD 70,000 - 110,000; Full time

Job summary

PrimeSource Building Products, Inc. is seeking an Inside Sales Manager to lead talent within multiple districts and drive profitable growth.

The role requires communicating go-to-market strategies to remote teams and acting as a super-user of critical tools, while fostering a high-energy, winning culture. You will recruit, onboard and develop staff, coach on sales techniques and product knowledge, and align with leadership to close gaps and improve efficiency.

Qualifications

• Bachelor’s Degree in Business or Liberal Arts preferred, 2-4 years related experience.
• Strong knowledge of CRM systems and software.
• Experience with SAP is a plus.
• Familiarity with company reporting software and Microsoft Office.
• Good understanding of internet software and data tools.

Responsibilities

• Own recruiting, onboarding, development and promotion of talent in managed districts.
• Gather insights from the team to drive effective change and improve efficiency.
• Train team on Salesforce, SAP, sales techniques, and product knowledge.
• Coordinate with the Senior Customer Experience Manager to address gaps.
• Develop conversation skills, coaching and customer service standards.
• Drive price capture and analyze market conditions.
• Create a culture of success and achieve sales targets across districts.
• Oversee day-to-day operations of remote DCs and lead CSR/ISR teams.
• Monitor performance metrics and identify opportunities for development.
• Analyze data to identify underpenetrated markets and run sales initiatives.
• Conduct in-person and WebEx training sessions on product, sales and service.
• Approve credits and price blocks as required.
• Lead quarterly and annual performance reviews for reporting staff.

Skills

CRM systems

Salesforce

I-Pad use

Excel & Word

Internet software

Education

Bachelor’s Degree in Business or Liberal Arts

Tools

SAP

Job description

New Holland, Pennsylvania, United States

Job Description

The Inside Sales Manager is responsible for developing people and initiatives to drive profitable growth throughout their managed districts. The Inside Sales Manager will be required to effectively communicate to remote teams our go to market strategy and technical process changes or enhancements. Must be a super user in all required tools and products and foster a positive working environment for their teams while promoting a high energy winning culture.

Location(s)

New Holland , Pennsylvania , United States

Requirements

Responsibilities

• Own the recruiting, onboarding, development and promotion of talent within managed district.
• Gather insights from team to communicate up in order to drive effective change while constantly evaluating for efficiency gaps and process improvements.
• Train team on business technologies (Salesforce and SAP), sales techniques, and product knowledge.
• Align with Senior Customer Experience Manager to identify any support gaps or opportunities.
• Develop conversation skills, sales techniques, and customer service levels through live and recorded call coaching.
• Must drive price capture within managed markets and understand all market conditions and trends.
• Create a team culture of success and ongoing business and goal achievement in order to generate sales.
• Develop and leverage your CSR/ISR Lead’s to effectively oversee the day to day of remote DC’s managed.
• Manage through specific performance metrics for individuals and teams to identify development opportunities and performance gaps.
• Analyze data to identify underpenetrated markets and target them with sales blitzes to generate direct sales and leads for our field sales team.
• Perform in-person and webex trainings around product, sales and customer service.
• Responsible for credit and price block approvals.
• Conduct performance reviews as needed along with mandatory quarterly and annual reviews for all reporting employees.
• Establish a management culture around self-direction and empowerment.
• Responsible for scheduling and timesheet approvals.
• Work on other projects as assigned by manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Relevant Education and/or Experience for this role include:

• Bachelor’s Degree in Business or Liberal Arts preferred, 2 - 4 years related experience and/or training
• Strong knowledge and understanding of CRM systems
• Company Reporting Software
• Internet Software
• Spreadsheet and Word Processing software
• Knowledge of I-Pad use helpful
• SAP preferred

PrimeSource Building Products, Inc . is an Equal Opportunity Employer . PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.
PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.
PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.

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