Inside Sales Manager

Pentair plc; Charlotte (NC); On-site; USD 118,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Disability insurance

Life insurance

Parental leave

Tuition reimbursement

Paid time off

Job summary

Pentair plc is searching for an Inside Sales Manager in Charlotte, NC to lead the Pool business unit's Inside Sales team and drive growth across accounts and channels. You will implement strategies, coach reps, and collaborate with Marketing, Operations, and Field Sales to maximize revenue and customer satisfaction.

The role emphasizes process definition, CRM use, and cross-functional coordination to ensure efficient handoffs and strong performance against targets.

Qualifications

• Minimum 5 years in a sales leadership role.
• Experience building scalable inside sales teams.
• Proven ability to define engagement rules across channels.

Responsibilities

• Achieve or surpass the Inside Sales team quota.
• Develop and lead a focused sales strategy aligned with Pool business objectives.
• Coach and develop Inside Sales Representatives for growth.
• Define criteria for the targeted account list for inside sales.
• Protect and grow the existing book of business for the team.
• Establish and manage lead management, qualification, and sales cycle processes.

Skills

Sales leadership

Inside sales

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Job Description: At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.

We have an opportunity for an Inside Sales Manager. You will lead one of the two divisions of a newly created Inside Sales team within the Pool business category. This role is critical to the formalization and scaling of Pentair's inside sales function as part of a broader Go-to-Market strategy. The primary directive is to increase revenues and profitability by managing and developing the Inside Sales team to properly service existing accounts while actively pursuing new accounts. The manager will guide the team in achieving aggressive growth targets and maximizing market penetration. A key focus will be on effectively serving a targeted list of dealers, particularly those identified as smaller accounts or those in segments previously underserved by field sales. This role requires close collaboration with distributors, and the broader sales team, including Field Sales, Sales Operations, Marketing, Technical Service and Customer Service, to elevate the overall customer experience and drive sales growth. This position is an opportunity to leverage past experience in establishing and leading inside sales teams within organizations that utilize both inside and outside sales functions, helping to define and refine processes, roles, and handoffs for optimal efficiency and customer satisfaction.

You will:

• Achieve or surpass sales quota for the Inside Sales team.
• Develop, implement, and lead a focused sales strategy for the Inside Sales team, aligned with the Pool business unit's strategic objectives.
• Manage, coach, and develop Inside Sales Representatives, providing direction and support to meet company goals and foster a sense of shared purpose and vision.
• In collaboration with Sales Operations, evaluate and define the criteria for the targeted account list for inside sales, which will be a fluid exercise.
• Protect and grow the existing book of business by being transferred to the Inside Sales team.
• Establish and manage processes and workflows for lead management (inbound/outbound), qualification, current customer dealer management (proactive outreach, support, issue resolution, opportunity identification), and sales cycle stages.
• Ensure the team effectively responds quickly and efficiently to all sales leads generated by marketing and other channels.
• Collaborate closely with outside sales (TSMs) to define clear roles, responsibilities, and seamless handoff processes for accounts transitioning between inside and field sales based on size, potential, or complexity.
• Develop and organize Sales and Marketing reports to monitor individual and team performance against key metrics and objectives.
• Utilize and manage the team's use of Salesforce CRM to track activities, manage the pipeline, and drive results.
• Champion a culture of relationship building and technical competence within the Inside Sales team to provide excellent customer experience and build trust with dealers.
• Develop and administer sales policies and practices to maximize market penetration efficiently.
• Collaborate on business strategy evolution for smaller revenue accounts.
• Assist the team in investigating and resolving reported field problems and assisting distributors with order processing.

Key Qualifications:

• A minimum of 5 years in a sales leadership role, with demonstrated experience directly managing and developing a high performing Inside Sales team.
• Proven experience building or scaling an inside sales function within a company that utilizes both inside and outside sales teams.
• You know how to define the rules of engagement.
• Deep expertise in multi-step sales environments (Channel Partners, Distribution, Dealers).
• Mastery of Salesforce or a similar CRM as a tool for pipeline management and forecasting.
• A bachelor’s degree or equivalent experience demonstrating strategic thinking and business acumen.

Bonus Points: Direct experience in the swimming pool industry.

Compensation: For this full-time position working at this location, the anticipated TTC range will be from $118400 - $219900 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus and/or sales incentives.

Benefits:

• As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.