Inside Sales Customer Success Manager - Emerging Markets

Equifax; Alpharetta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Equifax is seeking a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role focuses on optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives, including post-sales implementation, program management, and driving adoption and retention of Equifax solutions.

The position follows a hybrid work schedule (Mon-Thu in office) with in-office presence at our Midtown location in the One Atlantic Center building or at our

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role.
• Ability to troubleshoot and solve business and/or basic technical problems.
• Demonstrated ability to maintain a calm confidence under pressure.
• Exceptional written and verbal communication skills to foster positive business relationships.

Responsibilities

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service.
• Maintain a deep understanding of our solutions, client base, and best practices.
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service.
• Educate clients on business value of solutions and application of best practices.
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods.

Education

Bachelor's degree or equivalent work experience

Job description

Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based position within the Emerging Markets vertical responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.

This position follows a hybrid work schedule (Monday-Thursday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.

What You'll Do

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods

What Experience You'll Need

• Bachelor's degree or equivalent work experience
• Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
• Ability to troubleshoot and solve business and/or basic technical problems
• Demonstrated ability to maintain a calm confidence under pressure
• Exceptional written and verbal communication skills to foster positive business relationships

What Could Set You Apart

• Credit Union industry experience
• Knowledge with credit, risk, financial services or data solutions
• Ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
• Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
• Ability to establish milestones and keep all team members on task; strong project management skills