Inside Sales & Customer Service - Retail Warehouse

E C Barton & Company; Rhode Island; On-site; USD 40,000 - 55,000; Full time

Job summary

E C Barton & Company is hiring a Customer Service Representative for Home Outlet in East Providence, RI. The CSR greets customers, assists with product information, processes sales, and maintains store presentation while supporting store operations and safety.

The role emphasizes customer-first service, clear communication, and teamwork in a warehouse retail setting, with a compensation structure that includes base pay and potential commissions.

Qualifications

• High school diploma or GED required.
• Previous retail or customer service experience preferred but not required.
• Basic reading, writing, and math skills.
• Ability to communicate clearly and professionally with customers and team members.
• Strong interpersonal skills with a customer-first mindset.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable with basic technology and point-of-sale systems.

Responsibilities

• Greet customers in-store and by phone in a friendly, professional manner.
• Provide information regarding product availability, pricing, and use.
• Deliver outstanding customer service with the goal of driving repeat business.
• Assist in selling merchandise and support team members in achieving sales goals.
• Accurately process customer purchases using the point-of-sale system.
• Meet safety guidelines while handling materials and loading purchases.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Job description

E C Barton & Company is hiring a Customer Service Representative for Home Outlet in East Providence, RI. The CSR greets customers, assists with product information, processes sales, and maintains store presentation while supporting store operations and safety.

The role emphasizes customer-first service, clear communication, and teamwork in a warehouse retail setting, with a compensation structure that includes base pay and potential commissions.