Inside Sales Coordinator

Carvana; Sterling, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

And More!

Job summary

ADESA, a Carvana-owned company, is seeking an Inside Sales Coordinator to support dealer accounts and drive sales performance. You will manage inventory, organize dealer lanes, and conduct outbound calls to promote auctions and services.

The role requires 1–3 years in customer service or admin, and strong organization, communication, and computer skills. Light travel and a valid driver’s license are expected.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service or administrative experience preferred.
• Automotive/auction experience preferred.
• Strong organizational skills and attention to detail.
• Strong communication and computer skills.
• Ability to work in a fast-paced environment.
• Must be 18 years of age and possess a valid driver's license that meets company requirements.

Responsibilities

• Provide prompt, courteous service to dealer accounts across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate.
• Manage dealer lane organization including run order, reserve numbers, floor prices, sale lights, and vehicle announcements.
• Conduct inbound/outbound sales calls to promote inventory, services, and upcoming auction events.
• Coordinate vehicle registration to ensure all inventory is properly entered and ready for sale.
• Arrange vehicle transportation to and from the auction facility on behalf of dealer customers as applicable.
• Prepare and distribute customer worksheets and post-sale reports.
• Support auction conversion targets through proactive customer service and assistance with pending purchase offers.
• Log all customer interactions and manage follow-ups in the company CRM in real time.

Skills

Relationship skills

Team building

Customer engagement

Negotiation

Problem solving

Attention to detail

Data-driven

Education

High School Diploma or GED

Tools

CRM

Google Workspace

Job description

Pay range: $18-$20 hourly

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture to help others, and they will help you. Our industry is fun, fast-paced, and competitive and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Coordinator acts as an administrative partner to the sales team by supporting the day-to-day operations of the sales process. This position is responsible for providing exceptional customer service to assigned dealer accounts while ensuring accurate inventory management, lane organization, and reporting to help drive sales performance and customer retention.

Responsibilities

• Provide prompt, courteous service to dealer accounts across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate
• Manage dealer lane organization including run order, reserve numbers, floor prices, sale lights, and vehicle announcements
• Conduct inbound/outbound sales calls to promote inventory, services, and upcoming auction events
• Coordinate vehicle registration to ensure all inventory is properly entered and ready for sale
• Arrange vehicle transportation to and from the auction facility on behalf of dealer customers as applicable
• Prepare and distribute customer worksheets and post-sale reports
• Support auction conversion targets through proactive customer service and assistance with pending purchase offers
• Log all customer interactions and manage follow-ups in the company CRM in real time

Skills and Attributes

• Strong relationship, team--building and customer engagement skills
• Results-driven with a focus on sales performance
• Effective communicator with negotiation and problem-solving abilities
• Highly organized with strong attention to detail
• Data-driven mindset with ability to interpret reports and metrics
• Proficient with CRM tools,and Google product suite
• Team-oriented with a proactive and adaptable approach

Qualifications

• High School Diploma or GED required
• 1–3 years of customer service or administrative experience preferred
• Automotive/auction experience preferred
• Strong organizational skills and attention to detail
• Strong communication and computer skills
• Ability to work in a fast-paced environment
• Must be 18 years of age and possess a valid driver's license that meets company requirements

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

Physical Working Conditions:

The physical activity requirements of the position are from light to medium physical demands.

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.