Inside Sales – Behavioral Health

The OCD & Anxiety Treatment Center; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Located off freeway in Orem near UVU

Ongoing specialized training

Job summary

OCD Anxiety Centers is seeking an Admissions Specialist to professionally communicate with clients, families, and professionals and guide them through the admissions process. You will proactively contact clinical professionals for referrals, maintain positive relationships, and ensure inquiries are answered within 24 hours.

Role requires 2+ years in sales or marketing, a related bachelor's degree or equivalent experience, and strong CRM/EMR skills.

Qualifications

• Bachelor's degree in communications, sales or related field or 2 years of related experience in sales or marketing in lieu of a degree.
• 3 years of sales and marketing experience or account management.
• Expert understanding of sales processes and customer relations.
• Proven track record of exceeding sales quotas and goals.
• Proficient in CRM and EMR software.
• Exceptional customer service skills with the ability to connect with clients.
• Ability to function well in a high paced and sometimes stressful environment.
• Accurate and efficient electronic data entry.
• Must be punctual and maintain excellent attendance.
• Multitask, problem solve, interpersonal skills and strong written and verbal communication.

Responsibilities

• Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients.
• Maintains and grows existing client relationships by learning and following admissions skills.
• Responds to all inquiries knowledgeably with empathy within 24 hours.
• Schedules prospective clients with therapists for intake appointments.
• Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments.
• Enters data accurately into CRM and other platforms before end of work day.
• Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs.
• Adheres to all company policies and procedures.
• Other duties as assigned.

Skills

Sales experience

CRM & EMR

Customer service

Data entry

Multitasking

Communication

Punctuality

Adaptability

Education

Bachelor's degree in communications, sales or related field

Tools

CRM & EMR software

Job description

Your Role

Sales Experience Required You must have at least 2 years sales experienceFull Time Schedule will be 1000 AM to 700 PM

The Company

Youll Join OCD Anxiety Centers is the nations leader in achieving positive outcomes with clients dealing with Obsessive Compulsive Anxiety and Trauma related issues We have a true passion for bringing help and hope to some of the most underserved clinical populations We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety disturbing and terrifying thoughts uncontrollable worry exhausting behaviors and rituals and avoidance that keeps them from living their lives We are an evidence based practice which means we do what works we stay up to date with scientific research and we regularly attend international training to keep us at our very best

Investment in You

• A competitive base pay dependent on experience
• Located just off the freeway in Orem near UVU
• Paid specialized ongoing training strengthening your skills experiences and connections that will help advance your career

The Team

Youll Work With The success of our organization is dependent on the trust and confidence we earn from our employees clients and community Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct We act with integrity and communicate honestly and openlyWe are passionate about meeting the companys needs and delivering for our clientsWe are accountable for all our own actionsWe work together as a team and are committed to excellence and innovationWe respect each other and celebrate our diversityWe set the bar that high for practical and aspirational reasons Candidates with similar ethical standards who have the ability to adapt in a fast moving working culture and are committed to providing excellent client service are encouraged to apply

The Purpose of Your Role

The Admissions Specialist is responsible for providing professional and effective communication with clients families and professionals Effective communication is manifested in appropriate clients admitting into the appropriate program They assist prospective clients throughout the admissions process possess expert knowledge of our services maintain positive relationships with clients listen answer questions and follow up as needed The Admissions Specialists also proactively contact clinical professionals and referents both current and potential and explain the services we offer and seek to secure referrals into our programs

What we need from you

• An excellent work ethic
• Strives to live with authenticity and humility
• Maintains positivity with clients and co workers
• Lives and promotes organizational values
• Seeks for opportunities to share best practices successes and skills with co workers
• Assists others by being helpful and sharing the workload
• Understand the customers needs and effectively share information to address their needs
• Convincingly communicate features and benefits of our services
• Multitasking by entering data into the computer while speaking with callers
• Achieve a 60 conversion rate on qualified inquiries
• Achieve a 40 or better quarterly customer satisfaction score
• Celebrate your and others achievements often

Responsibilities

• Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients
• Maintains and grows existing client relationships by learning and following admissions skills
• Responds to all inquiries knowledgeably with empathy within 24 hours
• Schedules prospective clients with therapists for intake appointments
• Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments
• Enters data accurately into CRM and other platforms before end of work day
• Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs
• Adheres to all company policies and procedures
• Other duties as assigned

The Skills and Expertise You Have

Bachelors degree in communications sales or a related field or 2 years of related experience in sales or marketing in lieu of a degree3 years of sales and marketing experienceaccount managementExpert understanding of sales processes and customer relationsProven track record of exceeding sales quotas and goalsProficient in CRM and EMR softwareExceptional customer service skills ability to connect with clientsAbility to function well in a high paced and at times stressful environmentAccurate and efficient electronic data entryMust be punctual and maintain excellent attendanceMultitask problem solve interpersonal skills and strong written and verbal communication skillsThrives in a changing work environment including inside outside and loud noise level

Preferred Qualifications

2 years of CMSSalesforce experienceSales experience in healthcare sales mental health or business developmentKnowledge of mental health services and the healthcare industryKnowledge of insurance coverage and benefits

Disclaimer OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities duties or responsibilities required of the employee Furthermore OCD Anxiety Centers reserves the right to change or assign new duties responsibilities and activities at any time with or without notice

Equal Employment Opportunity Commission EEOC statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race color religion sex national origin age marital status sexual orientation genetics disability political affiliation personal appearance family responsibilities or any other legally protected class under federal state or local law This applies to all aspects of employment including recruitment hiring job assignments promotions working conditions scheduling benefits wage and salary administration disciplinary action termination social educational and recreational programs

Learn More httpswwwocdanxietycenterscomabout us