Inside Sales - Behavioral Health

Anxiety Treatment Center Inc.; Orem (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision benefits

Paid time off and holiday pay

Ongoing training and development

Paid specialized training

Job summary

A leading mental health facility in Orem, Utah is seeking an Admissions Specialist to ensure effective communication and assist clients through the admissions process. The role requires strong customer service, sales experience, and proficiency in CRM software. Successful candidates will maintain positive client relationships and achieve performance goals. This position is full-time, with hours from Monday to Friday.

Qualifications

• 3+ years of sales and marketing experience/account management is preferred.
• Proven track record of exceeding sales quotas and goals.
• Exceptional customer service skills with the ability to connect with clients.

Responsibilities

• Collaborates with internal teams to communicate program features and benefits.
• Maintains and grows existing client relationships.
• Schedules prospective clients for intake appointments.
• Maintains CRM/EMR data accurately and responds to inquiries within 24 hours.

Skills

Communication skills

Customer relations

Sales experience

Data entry

Multitasking

Multitasking & communication

Education

Bachelor’s degree in communications or related field

2 years of related experience

Tools

CRM software

EMR software

Job description

Our Investment in You

• A competitive base salary, dependent on experience
• Located just off the freeway in Orem near UVU
• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Team You’ll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly
• We are passionate about meeting the company’s needs and delivering for our clients
• We are accountable for all our own actions
• We work together as a team and are committed to excellence and innovation
• We respect each other and celebrate our diversity

We set the bar that high for practical and aspirational reasons. Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

The Purpose of Your Role

The Admissions Specialist is responsible for providing professional and effective communication with clients, families, and professionals. Effective communication is manifested in appropriate clients admitting into the appropriate program. They assist prospective clients throughout the admissions process, possess expert knowledge of our services, maintain positive relationships with clients, listen, answer questions, and follow up as needed. The Admissions Specialists also proactively contact clinical professionals and referents, both current and potential, and explain the services we offer and seek to secure referrals into our programs. This role will work onsite Monday-Friday 8:00am - 5:00pm.

What we need from you

• Strives to live with authenticity and humility
• Maintains positivity with clients and co-workers
• Lives and promotes organizational values
• Seeks for opportunities to share best practices, successes, and skills with co-workers
• Assists others by being helpful and sharing the workload
• Understand the customer’s needs and effectively share information to address their needs
• Convincingly communicate features and benefits of our services
• Multitasking by entering data into the computer while speaking with callers
• Achieve a 60% conversion rate on qualified inquiries
• Achieve a 4.0 or better quarterly customer satisfaction score
• Celebrate your and others achievements often

Responsibilities:

• Collaborates with internal teams to understand OCD Anxiety Centers services and effectively communicates program features and benefits to potential and existing clients
• Maintains and grows existing client relationships by learning and following admissions skills
• Responds to all inquiries knowledgeably, with empathy within 24 hours
• Schedules prospective clients with therapists for intake appointments
• Follows up with prospective clients to maintain stage conversion rates and reschedule canceled appointments
• Enters data accurately into CRM and other platforms before end of work day
• Helps navigate barriers for clients and assist them into OCD Anxiety Centers programs
• Adheres to all company policies and procedures
• Other duties as assigned

The Skills and Expertise You Have:

• Bachelor’s degree in communications, sales, or a related field or 2 years of related experience in sales or marketing in lieu of a degree
• 3+ years of sales and marketing experience/account management
• Expert understanding of sales processes and customer relations
• Proven track record of exceeding sales quotas and goals
• Proficient in CRM and EMR software
• Exceptional customer service skills, ability to connect with clients
• Ability to function well in a high-paced and, at times, stressful environment
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and loud noise level

Preferred Qualifications:

• 2+ years of CMS/Salesforce experience
• Sales experience in healthcare sales, mental health, or business development
• Knowledge of mental health services and the healthcare industry
• Knowledge of insurance coverage and benefits

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.