Inside Sales and Customer Service

FASTSIGNS Parker/Castle Rock; Livonia (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

FASTSIGNS Parker/Castle Rock in the Livonia, MI area seeks a Customer Service Representative to be the first contact for customers, handling inquiries by email, phone, in person, and on-site visits to build relationships and turn prospects into long-term clients.

The ideal candidate is outgoing, responsive and eager to learn, with strong listening, documentation and organizational skills. Compensation ranges from $17 to $22 per hour, plus 401(k), PTO, training, and advancement opportunities.

Qualifications

• Outgoing, responsive, eager to learn and able to build relationships.
• Great listening skills, documentation and organization are valued.
• Experience in customer interaction via email, phone, in-person.
• Prepare estimates, implement work orders, and ensure timely delivery.
• Be involved in daily team meetings and support marketing plans.

Responsibilities

• Be the initial contact with current and prospective customers via email, phone, in-person.
• Build long-lasting relationships and convert prospects into customers.
• Prepare estimates, implement work orders, and ensure timely delivery.
• Participate in daily team meetings and support marketing plans.

Skills

Outgoing personality

Responsive

Eager to learn

Relationship building

Listening skills

Documentation

Organization

Customer service

Job description

Replies within 24 hours.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.

Compensation: $17.00 - $22.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.