Inside Sales Agent – Retail Direct Ship (RDS)

TCC, Verizon Authorized Retailer; Fishers (IN); On-site; USD 25,000 - 44,000; Full time

Job summary

TCC, located at 10300 Kincaid Drive in Fishers, Indiana, seeks an Inside Sales Agent to support our Retail Direct Ship program. You'll partner with field locations to process customer orders and ship devices and services directly to customers' homes, while driving incremental sales over the phone.

The role emphasizes completing orders accurately, following carrier guidelines, and pursuing outbound campaigns to identify and close opportunities.

Qualifications

• 3+ years of commission-based sales experience preferred.
• Previous call center or wireless industry experience is a plus.

Responsibilities

• Handle incoming field-submitted order requests daily for existing and new customers.
• Process sales accurately and in line with guidelines.
• Execute tailored outbound call campaigns to identify and close sales opportunities.
• Identify, promote, and close incremental revenue opportunities on every account interaction.
• Document all calls, tasks, notes, and scheduled appointments.
• Monitor daily productivity, sales performance, and pipeline opportunities.
• Stay updated on trainings, promotions, updates, and required certifications.

Job description

TCC, 10300 Kincaid Drive, Fishers, Indiana, United States of America

Job Description

Posted Tuesday, July 28, 2026 at 4:00 AM

Position Overview

The Inside Sales Agent plays a critical role in supporting our Retail Direct Ship (RDS) program. This position partners directly with field locations to process customer orders and ship devices and services directly to customers' homes. In addition to order fulfillment, this role is responsible for driving incremental sales by working with both existing and new Verizon customers over the phone.

Core Responsibilities

• Handle incoming field-submitted order requests daily for both existing and new customers
• Process sales accurately and efficiently in alignment with company and carrier guidelines
• Work tailored outbound call campaigns designed to identify, present, and close incremental sales opportunities over the phone
• Identify, promote, and close incremental revenue opportunities on every account interaction
• Communicate clearly with field partners and customers to resolve order alerts or account issues
• Accurately document all calls, tasks, notes, and scheduled appointments
• Monitor and track daily productivity, sales performance, and pipeline opportunities
• Stay current on announcements, trainings, promotions, updates, and required certifications

Performance Expectations

• Maintain high productivity while working independently and collaboratively within a team environment
• Demonstrate strong organization and attention to detail across multiple systems
• Prioritize effectively and manage multiple tasks without sacrificing accuracy
• Operate as a self-starter with minimal supervision
• Energetic yet compassionate and professional phone presence
• Strong persuasion and motivational abilities
• Ability to quickly overcome objections and think on your feet
• Excellent problem-solving skills
• Highly organized with strong follow-through
• Strong verbal, written, facilitation, and presentation communication skills

EXPERIENCE:

• 3 year + experience and success in a commissionable sales position preferred.
• Previous call center or wireless industry experience a plus.

This is an hourly + commission position

TCC, 10300 Kincaid Drive, Fishers, Indiana, United States of America