Inside Sales Agent

Mohawk Industries, Inc.; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, part of Mohawk Industries, invites you to join as an Inside Sales Agent in Dallas. This entry-level role focuses on customer account management, coordinating orders, responding to inquiries, and supporting transportation and returns while sharpening selling agility.

You will build product knowledge, upsell thoughtfully, and collaborate with teammates to improve processes. The company promotes from within and offers a comprehensive benefits package and opportunities for career growth.

Qualifications

• Bachelor’s degree preferred.
• 0-2 years of relevant experience or equivalent combination of education and experience.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide customer account management service and coordinate call lists, updates, and order inquiries.
• Upsell and provide product options to increase sales.
• Process orders accurately and timely while enhancing sales opportunities.
• Assist with transportation management and customer returns; address escalations as needed.
• Perform office administration duties and support reports and order development.

Skills

Excellent communication

Problem-solving

Organizational skills

Time management

Multitasking

Integrity and discretion

Customer service mindset

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Primary Objective:

The Inside Sales Agent is an entry-level contributor who works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management, as well as provide selling agility.

Primary Duties:

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
• Exhibit comfort in upselling and providing product options to increase sales.
• Gain an understanding of company operations and industry trends.
• Assist with the identification of potential process improvements.
• Collaborate in group activities and collaborate with a team.
• Advanced troubleshooting skills and ability to handle and address escalations.
• Perform various office administration duties such as keying in orders, preparation of reports, and follow-up to ensure customer satisfaction with order development.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field preferred.
• 0-2 years of relevant experience OR equivalent combination of education and experience.
• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.

Other Pertinent Job Information:

The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include:

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.