Inside Sales Account Manager - Remote

The RealReal; New York (NY); On-site; USD 69,773,000 - 74,501,000; Full time

Benefits offered by this job

Uncapped Commission

Elite Club Trip

Sales Contests

Employee Stock Purchase Plan

401K Match

Medical Insurance

Parental Leave

Paid Holidays

Job summary

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with a vast client base and luxury specialist team. This role focuses on re-engaging existing consignors and driving repeat consignment activity in a fully remote, quota-driven environment, delivering a high-touch experience and maintaining disciplined pipeline execution.

Responsibilities include proactive outreach, pricing discussions, contract reviews, and CRM integrity, with a strong emphasis on

Qualifications

• Ability to quickly build rapport and establish trust with clients.
• Proficiency with G-Suite, Email, SalesForce, CRM.
• Commit to full-time hours (40 hours per week).
• Excellent verbal and written communication skills.
• Strong attention to detail and organization.

Responsibilities

• Re-engage existing clients within assigned book
• Convert marketing-generated reactivation leads
• Drive repeat consignments through daily outreach
• Maintain outbound cadence via phone/text/email
• Review contracts and set pricing expectations confidently
• Deliver a high-touch, remote client experience
• Maintain CRM accuracy and clear next steps
• Generate referrals from satisfied repeat consignors

Skills

Rapport building

CRM proficiency

G-Suite

Email

SalesForce

Full-time

Communication skills

Time management

Job description

About The Role

The Resale Advisor, Repeat Business (LAS) drives repeat business by acquiring consigned items from existing clients within an assigned territory. This role focuses on re-engaging established consignors, maintaining strong client relationships, and consistently converting outreach into repeat consignment activity in a fully remote, quota-driven environment. The LAS delivers a high-touch client experience while managing contracts, setting pricing expectations, and maintaining disciplined pipeline execution.

Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN, PA, RI, SC, VA, WV, AL, AZ, CA, CO, HI, ID, IL, LA, NM, MN, MO, NE, NV, OK, OR, TN, TX, UT, WA

What You Get To Do Everyday

• Re-engage existing clients within assigned book
• Convert marketing-generated reactivation leads
• Drive repeat consignments through daily outreach
• Maintain consistent outbound cadence via phone/text/email
• Review contracts and set pricing expectations confidently
• Deliver a reliable, white-glove remote client experience
• Maintain CRM accuracy and clear next steps
• Generate referrals from satisfied repeat consignors

What Great Looks Like (Performance)

• Executes disciplined outreach to existing client base
• Builds trust-based relationships that convert to repeat consignments
• Meets quota consistently with strong book management habits
• Demonstrates operational follow-through in remote environment

Core Competencies (Baseline)

• Entrepreneurial drive and ownership mindset
• Coachability & learning agility
• Relationship Building
• Operational Discipline & Execution Excellence
• Self-Management & Resilience

What You Bring To The Role

Minimum Requirements

• Ability to quickly build rapport and establish trust and credibility with clients
• Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
• Ability to commit to full-time hours (40 hours per week)
• Self-motivation and drive to achieve results
• Excellent verbal and written communication skills
• Exceptional attention to detail and organization skills
• A solutions-focused mentality with a growth mindset
• Adaptability and openness to change
• Professional appearance and demeanor

Preferred Requirements

• Previous experience selling luxury goods and/or services
• Ability to discuss and advise customers on general fashion trends and developments in the luxury market

Compensation, Benefits, + Perks

• Base pay plus uncapped commission
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

The expected On-Target Earnings range for this role is $34.80 - $37.14. To determine on-target earnings, the range includes both hourly rate and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The expected hourly rate for this role is $24.35-$26.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The expected On-Target Earnings range for this role is $34.80-$37.14. To determine on-target earnings, the range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.