Inside Sales Account Manager

Saia Inc.; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

Saia Inc. is seeking a results-driven sales professional to manage customer relationships and drive revenue growth within an assigned portfolio. You will promote transportation solutions that strengthen client value and support organizational performance.

Responsibilities include prospecting, building strong customer connections, and collaborating with internal partners to secure new business and optimize profitability. Travel may be required to support key accounts and field activities.

Qualifications

• 5+ years of LTL sales experience.
• Strong communication and negotiation skills.
• Experience with MS Office applications, Teams, and Power BI.

Responsibilities

• Identify and pursue new business opportunities through outbound prospecting.
• Develop and maintain relationships to drive revenue growth and retention.
• Conduct customer reviews to identify growth opportunities and cross-sell services.
• Collaborate with internal partners to secure new business and improve profitability.
• Analyze customer data to prioritize growth activities and strategies.
• Address customer concerns through effective communication and problem-solving.
• Maintain accurate account and sales activity in company systems.

Skills

LTL sales

Relationship building

Negotiation

Client development

Education

High school diploma

Bachelor's degree in business

Tools

Microsoft Office

Microsoft Teams

Power BI

Job description

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Manages customer relationships within an assigned portfolio to support revenue growth and business expansion objectives. Serves as a strategic sales partner by promoting transportation solutions that strengthen customer value and contribute to overall organizational performance.

Major Tasks and Responsibilities

• Identifies and pursues new business opportunities through outbound prospecting activities, including phone calls, emails, virtual meetings, recorded video messaging, and lead generation efforts.
• Develops and maintains relationships with prospective and existing customers to drive revenue growth, strengthen customer retention, and increase share of wallet.
• Conducts customer business reviews and evaluates account performance to identify growth opportunities and expand service offerings.
• Collaborates with internal business partners to develop solutions that secure new business and improve account profitability.
• Analyzes customer, market, and sales data to identify strategic growth opportunities and prioritize business development activities.
• Addresses customer concerns and service-related issues through effective communication, negotiation, and problem-solving to maintain strong customer relationships.
• Adapts to changing customer assignments, business priorities, and market conditions while maintaining accurate account and sales activity information within company systems.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.

Preferred Qualifications

• Bachelor's degree in business or related field.
• 5+ years of LTL sales experience.
• Experience using Microsoft Office applications, Microsoft Teams, and Power BI.

Work Conditions and Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain in a stationary position for extended periods while working at a computer or desk.
• Frequent use of hands and fingers for typing, handling documents, and operating office equipment.
• Occasional lifting/carrying of office materials/boxes up to 25 lbs.
• Adequate vision and hearing (with or without correction) to read, prepare, and communicate information.
• Occasional movement, bending, and reaching as needed to perform office tasks or attend meetings.
• Some travel may be required, including overnight travel.

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.