Inside Sales

SRS Distribution Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Disability & Life Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

Job summary

SRS Distribution Inc. seeks an Inside Sales Representative to handle phone and counter orders, process cash and credit card transactions, and deliver exceptional service in a high-volume environment.

The role emphasizes accuracy, timeliness, and strong communication with customers and team members. The position involves collaborating with field sales teams, expanding product knowledge, and driving sales through proactive follow-up, order entry, and customer support.

Qualifications

• Must be a team player, demonstrate attention to detail and have good organizational skills.
• High school diploma or GED required
• 4 year degree preferred

Responsibilities

• Take orders at the sales counter and over the phone.
• Build relationships with customers.
• Enter orders into the company computer system.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Collaborate with Outside Sales Reps and Sales Managers on strategic approaches.
• Overcome objections of prospective customers.
• Quote prices, discuss credit terms, and prepare sales order forms/reports.

Skills

Teamwork

Attention to detail

Organizational skills

Communication

Problem solving

Listening

Phone etiquette

Sales mindset

Negotiation

Customer focus

Education

High school diploma or GED

4 year degree preferred

Job description

Position Purpose:

We're looking for an Inside Sales Representative with experience answering phones, writing up customer orders, and processing cash and credit card transactions. Our organization is seeking an individual who is honest, well-spoken, a good listener and comfortable dealing with high volume. Where the ideal candidate is punctual, detail oriented and a good problem solver.

Key Responsibilities:

Taking orders at the sales counter and over the phone. Building relationships with customers. Ability to use company computer system to enter orders. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches. Overcome objections of prospective customers. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.

Direct Manager/Direct Reports:

Reports to Sales Supervisor, Sales Manager, Customer Service Supervisor, and Branch Manager

Physical Requirements:

Must be able to remain in stationary position in an office environment: 50% Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Constantly working in office environment.

Working Conditions:

Office, Sales Counter

Minimum Qualifications:

Must be a team player, demonstrate attention to detail and have good organizational skills.

Minimum Education:

High school diploma or GED required

Preferred Education:

4 year degree preferred

Competencies:

• Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
• Analytical Capability: Possess strong analytical skills to evaluate sales metrics, market data, and research findings, providing insightful analysis that informs strategic decision-making and enhances sales processes.
• Customer Relationship Management: Develop and nurture strong customer relationships, understanding their needs to deliver tailored solutions that drive sales growth and customer satisfaction.
• Collaborative Teamwork: Engage effectively with team members to achieve shared goals, contributing your skills and insights to drive collective success in sales initiatives.
• Negotiation Skills: Advanced skills in negotiating favorable terms with suppliers to enhance product offerings and cost efficiencies.
• Communication Excellence: Strong ability to prepare and deliver clear, compelling presentations and reports to senior leadership and cross-functional teams.
• Project Management: Competence in managing multiple initiatives concurrently, with a focus on delivering results efficiently and on time.
• Organizational and Time Management Skills: Demonstrate effective organization and time management abilities to prioritize tasks and optimize productivity in a dynamic work environment.
• Adaptability and Problem-Solving: Ability to thrive in a fast-paced environment, manage multiple priorities, and devise innovative solutions to overcome challenges, enhancing overall team effectiveness.
• Communication Proficiency: Demonstrate exceptional verbal and written communication skills to effectively interact with clients, internal teams, and stakeholders, ensuring clear understanding and facilitation of objectives.
• Customer Focus: Maintain a customer-centric approach by understanding client needs, fostering relationships, and ensuring a high level of service that contributes to client satisfaction and loyalty.
• Technical Aptitude and Digital Literacy: Show proficiency in leveraging digital tools and computer applications to enhance sales strategies and improve customer engagement and satisfaction.

Work Location:

GMS West / Northwest territories Remote/Virtual, hybrid or in-office: In Office Job Location: National Structure - Phoenix 3635 S. 16th St Phoenix, AZ 85040

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs

All benefits subject to eligibility. Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada. In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.” GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.