Inside Sales

J&L-Building-Materials,-Inc; East Whiteland Township (PA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, vision coverage

Health Savings Account contributed by

401K with employer match

Profit sharing bonus program

Paid time off

Paid holidays

Job summary

J&L Building Materials is seeking an Inside Sales team member for our Frazer, PA flagship location. You will work at the counter engaging with customers to provide excellent service and drive sales, building relationships with contractors and builders.

The role emphasizes customer service, product knowledge, and contributing to sales goals. A background in building materials or construction helps, with strong MS Office and POS familiarity.

Qualifications

• Bachelor's or associate degree preferred in business field.
• Familiarity with building materials industry or construction helpful.
• Strong MS Office and POS/inventory systems experience preferred.
• Excellent attention to detail and ability to follow procedures.
• Exceptional customer service skills and communication abilities.

Responsibilities

• Serve as internal salesperson and ensure high levels of customer service and satisfaction for all activities under his/her control.
• Consistently build and maintain positive customer relationships.
• Enter new customer and sales data into the computer system for current customers.
• Make outbound follow-up calls to potential and existing customers by phone and email.
• Handle inbound sales lead calls and convert to sales.
• Resolve customer complaints and disputes through proper channels.
• Provide product demonstrations to qualified customers on request.
• Quote prices, terms, and prepare sales orders; estimate delivery and resolve delivery issues as needed.
• Coordinate stocking, inventory and cycle counting of all material.
• Prepare reports on business transactions and attend branch meetings.
• Travel to meetings and seminars for product training; perform other duties as assigned.

Skills

Customer service

Sales experience

MS Office

POS systems

Detail oriented

Communication

Education

Bachelor's or associate degree

GED with 1 year sales experience

Tools

POS systems

Inventory systems

Microsoft Office Suite

Job description

Description

Join J&L on our Inside Sales Team at our flagship location in Frazer, PA! As the face of our company, you will work at the counter, engaging directly with customers to provide exceptional service and drive sales. We are seeking a candidate with excellent customer service skills, a strong understanding of our product range, and the ability to contribute to our sales goals. If you're passionate about the building industry and enjoy building relationships with customers, this is an exciting opportunity for you. Join us and be a key player in our continued success!

ABOUT J&L:

J&L Building Materials is a third-generation, family-owned, independent distributor that has been serving professional contractors and builders since 1958.

Our mission is to deliver exceptional customer service, where people and relationships take precedence above all else. We are committed to creating a personalized experience while approaching our business with thoughtfulness and integrity, based on our core values of customer-centric excellence, authentic relationships, personal responsibility and accountability, and success through integrity and honesty.

INSIDE SALES ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as internal salesperson and ensure that a high level of customer service and satisfaction is provided for all activities under his/her control.
• Consistently build and maintain positive customer relationships.
• Enter new customer data and other sales data for current customers into the computer database.
• Make outbound lead follow up calls to potential and existing customers by telephone and email.
• Handle inbound sales lead calls to convert calls into sales.
• Resolve customer complaints and disputes through the proper channels.
• Provide product demonstrations to qualified customers on request.
• Emphasize salable features, quotes prices and credit terms, and prepare sales orders.
• Estimate delivery to customers and investigate and resolve delivery issues as they arise.
• Coordinate and assist in the stocking, inventory, and cycle counting of all material.
• Prepare reports on business transactions.
• Attend all branch meetings.
• Travel to and attend meetings and seminars for product training.
• Perform all other duties as assigned.

BENEFITS AT J&L:

• Full medical, dental, vision benefits coverage
• Employer contribution to Health Savings Account if enrolled in the high-deductible health plan
• 401K with 6% employer match after 6 months of employment
• Profit sharing bonus program
• Paid time off
• Paid holidays

Starting rate $24.75

Requirements

PREFERRED QUALIFICATIONS:

• Bachelor or associates degree, preferably in a business-related field OR high school diploma or general education degree (GED) and at least one-year related sales experience
• Familiarity with the building material industry or construction/contracting experience
• Strong familiarity with technology including Microsoft Office Suite, and point of sales or inventory systems
• Strong attention to detail and ability to communicate and follow procedures.
• Exceptional customer service skills.

Consistent with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, it is the policy of J&L to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at [e-mail] or 610-981-6036.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.